Accounts Receivable Specialist |Remote | LATAM Only | 88128

About Us

At Remote Talent LATAM, we connect top Latin American talent with leading U.S. marketing and sign solutions agencies. We guide businesses and candidates through every step of the hiring process, ensuring the perfect match in skills, culture, and goals. While we’re not direct employers, we act as a trusted partner, bridging the gap between exceptional talent and growing opportunities.

About the Client

Our client is a high-performing U.S.-based signage and visual communications agency within a global franchise network. They are a "growth-first" company that prioritizes first-class service and unparalleled customer satisfaction. Known for their high expectations and rapid pace, they foster a culture where self-motivation and a "builder" mindset are essential for success.

About the Role

We are seeking a focused and professional Accounts Receivable Specialist to maintain a healthy cash flow and manage the company’s Aging Report. This is a communication-heavy role that requires the "velvet glove" approach, maintaining excellent client relationships while being firm and persistent about collections. You will act as the primary detective and problem solver for outstanding balances, ensuring that billing hurdles are cleared and payments are secured.

Key Responsibilities

• Active Collections & Outreach: Conduct high volume outbound calls and email follow-ups to secure payment commitments and resolve outstanding invoices.
• Aging Report Audit: Daily monitoring of the Aging Report within the internal operating system to identify priority accounts and high-balance overdue items.
• Relationship Management: Act as the "face of AR," listening to client concerns, identifying why a bill hasn't been paid (e.g., wrong department, missing info), and correcting the issue immediately.
• Payment Processing: Manually process credit card payments over the phone and resend digital invoices with "Click-to-Pay" links to simplify the client experience.
• Specialized Construction Billing: Manage complex billing documentation and pay applications within portals such as Procore and GCPay.
• Precise Documentation: Maintain meticulous notes on payment commitments and follow up exactly when promised to ensure no balance "falls through the cracks."
• Daily Reporting: Provide End-of-Day (EOD) reports summarizing collection totals, call/email volume, and potential "red flag" accounts.

Requirements:
• 3+ Years of Experience: Proven track record specifically in Accounts Receivable and Collections (B2B experience is required).
• Native-Level English: Exceptional verbal and written English is mandatory for handling delicate financial conversations with U.S.-based business owners.
• Experience with Billing Portals: Previous experience with Procore, GCPay, or similar project-based billing systems is a significant advantage.
• Technical Proficiency: Comfortable working with SaaS platforms, VOIP phone systems (3CX), and Google Workspace.
• Detail-Oriented & Organized: Ability to track multiple payment timelines and manage a high volume of administrative follow-ups without error.

Benefits:
Benefits

• Salary: $1,500 + USD (Plus, based on experience)
• Schedule: Monday – Friday, 8:30 AM – 5:30 PM PST (Strict adherence to U.S. Pacific Time is mandatory).
• Time Off: 10 days of PTO (accrued after 90 days) plus observed U.S. Federal Holidays.
• Remote Work: 100% remote environment with modern tech tools provided.
• Training: Comprehensive on-the-job training regarding industry-specific substrates and billing software.

Eligibility Criteria

• This position is only open to candidates residing in Latin American (LATAM) countries, such as: 🇦🇷 🇧🇷 🇨🇱 🇨🇴 🇨🇷 🇩🇴 🇪🇨 🇸🇻 🇬🇹 🇭🇳 🇲🇽 🇳🇮 🇵🇦 🇵🇾 🇵🇪 🇺🇾 🇻🇪
• ❌ Applications from candidates outside LATAM (including the U.S. and other regions) will not be considered.
• 📄 Resumes must be submitted in English.
• 🚫 Applications that do not meet these criteria will be automatically rejected.