Accounts Receivable Specialist

About Carrot:

Carrot is a global, comprehensive fertility and family care platform, supporting members and their families through many of life's most memorable moments. Trusted by many of the world’s leading multinational employers, health plans, and health systems, Carrot’s proven clinical program delivers exceptional outcomes and experiences for members and industry-leading cost-savings for employers. Its award-winning products serve all populations, from preconception care through pregnancy, IVF, male factor infertility, adoption, gestational carrier care, and menopause. Carrot offers localized support in over 170 countries and 25 languages. With a comprehensive program that prioritizes clinical excellence and human-centered care, Carrot supports members and their families through many of the most meaningful moments of their lives. Learn more at get-carrot.com.

The Role:

Carrot Fertility Inc. is seeking a detail-oriented and adaptable Accounts Receivable Specialist to join our growing Accounting team. This role is responsible for managing subscription billing operations, maintaining customer account accuracy, and supporting collections efforts to optimize cash flow. The Accounts Receivable Specialist will oversee the end-to-end billing lifecycle — including reviewing contracts to ensure alignment with billing records, updating customer information, generating invoices, and responding to billing-related inquiries from both customers and internal stakeholders. This role requires someone who is organized, self-sufficient, and comfortable working in an evolving environment where processes are continuously improving. The ideal candidate is proactive, solutions-oriented, and excited to help build scalable AR processes as the company grows.

The Team:

Carrot’s Accounting team is a strong, dedicated group with a focus on continuous improvement. We are looking for a candidate to expand the Accounts Receivable function and support Carrot’s growth.

Minimum Qualifications:

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3-5 years of Accounts Receivable, billing, or related accounting experience

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Familiarity with accounting system NetSuite

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Experience with Salesforce to review customer records and support billing accuracy

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Strong organizational skills and exceptional attention to detail

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Self-starter with the ability to work independently in a remote environment

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Strong written and verbal communication skills

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Ability to manage multiple priorities and consistently meet deadlines

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Adaptable and comfortable in a fast-changing environment

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Strong proficiency in Microsoft Excel, including data analysis, reconciliations, and managing large datasets (pivot tables, lookups, and basic formulas)

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High level of professionalism and discretion with confidential information

Preferred Qualifications:

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BS in Accounting, Finance, or related field

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Experience with subscription billing models

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Experience with YayPay, Zendesk, Jira, or similar cloud-based systems

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Proficiency in Google Workspace (Docs, Sheets, etc.)

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Experience collaborating cross-functionally in a high-growth environment

Compensation:

Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. The starting base salary for this position will range from $60,000- $75,000. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience.

Fraud and Security Notice: Please note that all communication regarding job opportunities at Carrot will come exclusively from an @get-carrot.com email address. If you receive messages from any other domain, please disregard them and report the incident to: [email protected]

Why Carrot?

Carrot has received national and international recognition for its pioneering work, including Fast Company's Most Innovative Companies and World Changing Ideas, Inc. Power Partners, and Modern Healthcare’s Innovators. Carrot’s global workforce has been acknowledged with several accolades, including Fortune’s Best Workplaces in Healthcare, Great Place to Work, and Age-Friendly Employer certifications. Carrot is regularly featured in media reporting on issues related to the future of work, women in leadership, and healthcare innovation, including MSNBC, The Economist, Bloomberg, The Wall Street Journal, CNBC, National Public Radio, Harvard Business Review, and more. Learn more at carrotfertility.com.