Accounts Receivable Disputes Specialist (Bilinguals-Japanese or Korean speakers)
EPS Consultants
Posted: March 6, 2026
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Quick Summary
Manage and resolve complex customer disputes in the BPO environment, requiring attention to detail, communication skills, and analytical abilities.
Required Skills
Job Description
Job Type: Permanent (Full-time)
Work Arrangement and Schedule: Fully onsite; following daytime work hours in Japan or Korea
Work Location: Taguig City
About the Role:
Our client one of the largest professional services firm supporting client globally in the Finance Service Center is currently looking for a detail-oriented Accounts Receivable (AR) Specialist with Japanese or Korean language proficiency to support global clients in a BPO environment. The role will manage Cash Applications, Collections, and AR Disputes, ensuring timely reconciliation, customer communication, and issue resolution while meeting SLAs and quality standards.
Key Roles/Responsibilities:
Cash Applications
• Match customer remittances from multiple sources to open invoices in ERP systems
• Perform bank reconciliations and unapplied cash analysis
• Investigate and resolve payment discrepancies
• Communicate with customers via email and calls (primarily email for Japan/Korea region)
• Ensure accurate and timely posting of receipts as per SLA
Collections
• Proactively contact customers (email & phone) regarding overdue invoices
• Negotiate payment plans and resolve billing issues
• Conduct root cause analysis for recurring delays
• Maintain aging reports and provide regular status updates
• Ensure DSO targets and collection KPIs are achieved
AR Disputes Management
• Act as liaison between customers and internal departments
• Investigate disputes by gathering relevant data and documentation
• Analyze deductions and validate claims
• Provide clear communication to customers on dispute resolution
• Track disputes to closure within defined timelines
Requirements:
• Bachelor’s degree in Commerce, Accounting, Finance, or related field
• 1–5 years of experience in AR Dispute, Cash Applications, Collections, or BPO Finance operations
• Language Proficiency:
• Japanese (JLPT N1 or JLPT N2) or Korean (TOPIK Level 4 or TOPIK level 5 holders)
• Strong written and verbal communication skills
• Experience working with ERP systems (SAP, Oracle, NetSuite, etc.)
• Good understanding of accounting principles
• Proficiency in MS Excel
Preferred Skills
• Experience in a shared services or BPO environment
• Knowledge of SLA/KPI-driven performance models
• Strong analytical and problem-solving skills
• Ability to handle complex customer escalations
• Experience working with cross-functional global teams
How to apply:
Interested applicants may send their updated resume, indicating your current and expected salary, and your availability date to start work.
*We regret that only shortlisted candidates will be contacted
All applications will be treated in the strictest confidentiality.
Benefits:
• Basic monthly salary (commensurate to years of experience) + Language Premium