Accounts Receivable Collections Specialist

The Accounts Receivable Collections Specialist supports the collections function by assisting with customer follow-up, payment tracking, and basic account resolution activities. This role is primarily focused on collections and is designed for an early-career professional with some prior experience who is looking to further develop their skills in accounts receivable, customer communication, and cash collections under the guidance of senior team members.

Collections Responsibilities

· Review accounts receivable aging reports to identify past-due customer balances

· Contact customers via email and phone to follow up on overdue invoices, using established scripts and procedures

· Support senior collections staff in securing payment commitments and resolving delinquent accounts

· Document collection activity, customer communications, and payment commitments accurately and timely in company systems

· Track promised payments and follow up on missed or delayed remittances

· Assist with researching and resolving short payments, unapplied cash, and payment discrepancies

· Support collection of weekly Accounts Receivable priority cases

· Escalate collection issues, disputes, or non-responsive accounts to senior team members as appropriate

· Maintain organized, complete, and up-to-date account notes and supporting documentation

· Follow established collection policies, procedures, and compliance requirements

· Assist with month-end collections activities and reporting as assigned