Accounts Receivable Associate (MX)

We seek a dedicated and proactive Accounts Receivable (AR) Associate to join our team. The ideal candidate will have a strong background in AR processes, excellent problem-solving skills, and a commitment to providing exceptional customer service

This role will be working from home permanently and during U.S. business hours.

Duties and Responsibilities

• Ensure performance meets/exceeds standard level agreements (SLAs)
• Process customer refunds
• Manage internal help desk and provide exemplary service to requesters
• Exercise due diligence before requesting assistance
• Input pertinent information regarding payments in the internal system
• Respond to all inquiries or requests in a timely fashion
• Identify short payments and forward them to the Collector for review and resolution
• Perform research and resolution of unidentified and/or unapplied cash by contacting internal stakeholders and/or customers via phone and/or mail
• Creating inter-company journal entries, completing the appropriate applications, and reconciling the cash applied to the cash received
• Own customer communications and issues from initial contact until resolution
• Enhances organization/department reputation by accepting ownership for new and existing requests; always exploring opportunities to add value
• Partner with internal stakeholders and managers to identify areas of opportunities to achieve optimized results for all teams
• Maintaining unapplied Cash position at a minimum level and timely addressing sync issues between internal systems
• Performs other related duties as assigned by management

Requirements:
• 1-2+ years of finance/accounting experience in the area of Accounts Receivable
• Bachelor’s degree in Finance, Accounting, or a relevant field
• Detail-oriented
• Strong analytical and problem-solving skills
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to work in a fast-paced environment with tight deadlines
• Ability to organize and prioritize
• Skilled user of Microsoft Office
• Experience with NetSuite and/or HighRadius a plus

Benefits:
Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:

• Permanent remote work flexibility
• Annual performance bonuses
• Dedicated coaches offer an extra channel of support and skill-building
• Opportunities for professional growth

At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.

Learn More

Stay updated on open roles and industry insights.

Follow us on:

• Instagram
• Facebook
• LinkedIn
• YouTube
• Visit our website: www.hireframe.com

Tune in to our What Worked podcast

Check out What Worked podcast, hosted by our founders, Mike and Tyler, featuring conversations with business executives and founders—including some of our clients.