Accounts Receivable Accountant (Service Titan Expert)

Job Title: Accounts Receivable Accountant
Location: Remote (Preferred time zone: EST - New York business hours)

Employment Type: Full-Time

Company Overview

Our client is a growing HVAC company committed to delivering exceptional service to residential and commercial clients. Our team operates using ServiceTitan, a leading field service management platform that powers our scheduling, dispatching, invoicing, and customer experience workflows. We’re seeking a detail-oriented, reliable, and tech-savvy Accounts Receivable (AR) Accountant to join our finance team and take ownership of invoicing, collections, and receivables reporting.

Job Summary

The Accounts Receivable Accountant will be responsible for managing and optimizing the end-to-end AR process, with a particular focus on generating and issuing accurate customer invoices from ServiceTitan, monitoring accounts, following up on outstanding balances, and ensuring prompt collections. This role will serve as a critical point of contact between the finance, operations, and customer service teams.

Key Responsibilities

• Invoicing & Billing
• Generate and send accurate customer invoices via ServiceTitan on a daily basis.
• Reconcile job costing and ensure invoices reflect proper labor, materials, and service charges.
• Maintain invoice accuracy by reviewing technician notes, service tickets, and attachments.
• Coordinate with operations teams to resolve any invoice discrepancies.

• Accounts Receivable Management
• Monitor AR aging reports and follow up with customers on overdue accounts.
• Apply incoming payments in ServiceTitan and/or accounting system (e.g., QuickBooks, NetSuite, Xero).
• Set up and maintain customer payment terms, agreements, and billing preferences.
• Coordinate with customers regarding billing disputes and provide timely resolution.

• Reporting & Reconciliation
• Prepare weekly AR aging reports and cash collection forecasts.
• Reconcile AR subledger with the general ledger on a monthly basis.
• Assist in month-end close activities related to revenue and receivables.
• Support audit and compliance requirements by maintaining accurate records and documentation.

• Collaboration & Systems
• Serve as the finance team’s ServiceTitan expert for invoicing and payment workflows.
• Work closely with dispatch, sales, and customer service teams to ensure seamless AR operations.
• Recommend improvements to streamline the AR and billing process.

Qualifications

• Bachelor’s degree in Accounting, Finance, or related field preferred.
• 2–4 years of AR or billing experience, preferably in a service-based or HVAC company.
• Hands-on experience with ServiceTitan is required.
• Experience with accounting software such as QuickBooks, NetSuite, or Xero is a plus.
• Strong understanding of AR principles, invoice lifecycles, and payment processing.
• High attention to detail and excellent organizational skills.
• Proficient in Microsoft Excel or Google Sheets.
• Excellent written and verbal communication skills.
• Ability to work independently in a fast-paced environment.

Preferred Skills

• Knowledge of job costing and service industry billing models.
• Familiarity with credit memo issuance, partial payments, and customer deposit management.
• Experience supporting collections and resolving billing disputes.
• Prior experience with cross-functional collaboration between field service and finance teams.