Accounting & Dispatch Support

San Diego Refrigeration, a Paradigm Mechanical Corp. company, is a growing HVAC/R contractor known for reliability, responsiveness, and strong customer relationships. As our service operations continue to expand, we’re looking for a detail-oriented Service Accounting & Dispatch Support Coordinator to help keep our service department running efficiently and accurately.

This role is ideal for someone who enjoys organization, accuracy, and process, with the ability to step in and support dispatch when needed.

Position Overview

This position focuses primarily on service accounting and administrative support, ensuring service jobs are properly documented, processed, and ready for billing. The role also serves as backup support to dispatch, assisting with work order creation, scheduling coordination, and customer communication during peak times or absences.

Key Responsibilities

Service Accounting Support (Primary Focus)

Prepare and assist with service invoicing to ensure timely and accurate billing

Support service invoice collections, including follow-up on outstanding balances and coordination with customers

Review service work orders for completeness (labor, notes, materials, receipts, signatures)

Perform timecard data entry and review, coordinating with dispatch and technicians for accuracy

Monitor GPS tracking to support timecard validation and job tracking

Assist with accounts payable (AP) data entry related to service operations

Maintain organized digital and physical service job files

Support job cost accuracy by coordinating with dispatch, technicians, and accounting

Dispatch Support (Secondary / Backup Role)

Create and maintain service work orders in ServiceBridge, ensuring all required information is entered

Monitor dispatch emails, answering service messages, and third-party portals; assist with follow-up and job creation

Back up lead dispatcher with technician scheduling and rescheduling during peak periods or absences

Provide job status updates to customers and warranty providers

Coordinate site access, roof access, permits, and other job-specific requirements

Administrative & Operations Support

Assist with preventative maintenance (PM) tracking and service contract administration

Maintain accurate service records and documentation

Identify process gaps and help improve service accounting and dispatch workflows

Collaborate closely with service management, dispatch, and accounting teams

Qualifications

High school diploma or equivalent

Previous experience in service accounting, dispatch, AP/AR support, or office administration preferred

Strong attention to detail and accuracy

Comfortable working with data entry, systems, and documentation

Proficiency with Microsoft Excel and Outlook; accounting or dispatch software experience is a plus

Ability to manage multiple priorities in a fast-paced environment

Reliable, organized, and proactive

What We Offer

Competitive pay and benefits

Stable, growing company with long-term opportunity

Exposure to service accounting, dispatch, and operations

Supportive team environment with training and development