Account Takeover Analyst

Building the Future of Crypto 

Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.

What makes us different?

Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.

Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here.

As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures.

Become a Krakenite and build the future of crypto!

Proof of work

The team

The Account Takeover Team is looking to onboard a new Account Takeover Analyst where you will play a pivotal role in safeguarding our digital assets and customer accounts from unauthorized access and fraudulent activities. Learning opportunities and growth potential are abundant with many different focus areas to expand into once you’re proficient at the base operations level. If you’re a dedicated professional passionate about client security and maintaining Kraken’s standing as the industry leader in security, we look forward to your application!

The opportunity

• Provide industry-leading support for Kraken clients by investigating, documenting, troubleshooting and resolving high-level, sensitive client issues in relation to security and account takeover incidents

• Detect and investigate potential account takeover incidents, including identifying compromised accounts and security breaches

• Stay updated on emerging account takeover threats and techniques through threat intelligence sources and adapt security measures accordingly

• Continuous monitoring utilizing security tools and technologies to identify and mitigate account takeover threats

• Maintain detailed records of account takeover incidents, investigations and actions taken for reporting and future reference

• Analyze data and patterns to identify trends and anomalies that may indicate account takeover attempts or vulnerabilities

• Execute complex, long-term projects with numerous stakeholders and advance Kraken’s security program

• Identify product and system improvements, then using a data-driven approach to prevent suspicious activities at scale

Skills you should HODL

• Experience in ATO prevention, information security, risk assessment, fraud or financial intelligence with a minimum of 2 years in a similar role

• Proactive attitude of constantly seeking out opportunities to improve on processes and the experience of our employees and clients

• Demonstrated experience working in high-performing teams that care deeply about the safeguard of their clients

• Outstanding communication skills, able to communicate clearly and sensitively in written / verbal form

• Ability to coordinate closely with CE, product, legal, compliance and engineering teams

• Advanced logical, analytical and critical thinking skills

• Fantastic collaboration, facilitation and troubleshooting skills

• Enjoys finding and solving problems

• Strong attention to detail and highly organized

• Self-motivated and able to make quick and tough decisions autonomously

• In-depth understanding of the Kraken platform and our security features

• Proficiency in data analysis via Google Sheets, SQL and the use of fraud detection tools and platforms

Nice to haves

• Chainalysis expertise

• Familiarity with Confluence and strong documentation writing skills

• Basic to Intermediate knowledge of Splunk

• Cybersecurity experience / certificate

• Advanced data analysis skills

• Programming and script writing skills (Python, etc.)

• Understanding of machine learning and AI

Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.

Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.

We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!

As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. 

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