Account Supervisor

NeoWork is seeking a high-energy Supervisor who excels at turning around low-performing team members and driving strong productivity across teams. This role is ideal for someone who thrives in fast-paced environments, responds quickly to partner communications, and is passionate about achieving measurable performance improvements.

Key Responsibilities

• Performance Turnaround:
• Identify performance gaps and implement targeted coaching strategies.
• Develop and execute action plans to improve output, accountability, and consistency.
• Provide direct, hands-on coaching to elevate low performers to meet or exceed expectations.
• Monitor progress and deliver consistent, constructive feedback to ensure sustained improvement.

• Productivity Leadership:
• Bring strong energy and urgency to motivate individuals and teams.
• Drive a culture of accountability, speed, and results.
• Track key performance indicators and implement strategies to increase efficiency and output.

• Partner Communication:
• Maintain rapid response times to partner messages and operational needs.
• Serve as a reliable point of contact for updates, escalations, and issue resolution.
• Ensure proactive, clear communication with both internal teams and external partners.

Requirements:
• 3–5 years of experience as a Supervisor.
• Proven success coaching underperforming team members to measurable improvement.
• Demonstrated ability to drive productivity in fast-paced or high-growth environments.
• Strong communication skills with a reputation for responsiveness.
• Results-driven mindset with high energy and strong accountability standards.

Benefits:
• We offer health insurance for contractors
• Holiday Extra Pay
• The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
• This is a 100% home-based position
• We prioritize the mental health of our team members and offer mental health days to support their well-being.
• There is an annual review and appraisal process in place.
• There are ample opportunities for professional growth and advancement within the company.