Account Operations Support Associate

WHO WE ARE

ActBlue is a nonprofit organization dedicated to creating cutting-edge technology that fuels Democratic victories and enables progressive causes to thrive.

Our vision is simple: building change through the power of people. Since our founding, we’ve been building innovative solutions to revolutionize grassroots fundraising – if you’ve donated to a Democratic campaign or a progressive organization online, you’ve probably used our platform! We believe in putting power in the hands of small-dollar donors by helping thousands of groups — from local candidates to national movements — mobilize their communities and create a lasting impact. Every member of our team is deeply committed to advancing our shared mission and core values. Together, we are shaping the future of democracy.

THE OPPORTUNITY

As an Account Operations Support Associate, you will be responsible for offering specialized and critical assistance to the campaigns and organizations that use ActBlue to fundraise. This includes identifying and triaging incoming customer support requests, handling sensitive bank account information, and executing at a high volume. You will work closely with team members supporting candidates and organizations throughout their journey with ActBlue, and support other Account Operations responsibilities as needed.

WHAT YOU WILL DO

• Monitor and field Account Operations support requests for the thousands of campaigns and organizations using ActBlue’s tools.

• Act as a resource within ActBlue to resolve Account Operations requests from across departments within the organization.

• Process incoming tickets and related Account Operations workflows (e.g., wire transfer setups and positive pay exceptions) while exercising some independent judgment in scheduling and prioritizing work.

• Escalate complex judgment calls to appropriate stakeholders within ActBlue as necessary.

• Aid campaign and organization finance staff with the reconciliation of financial reports.

• Support campaign and organization admins through the account setup process, all while keeping records organized.

• Assist in the monitoring and development of automated systems and workflows.

• May support supplementary projects as assigned, ensuring timely and efficient completion in line with organizational objectives and standards.

WHAT YOU BRING

• Demonstrated organization skills and attention to detail

• A collaborative spirit who also thrives working independently

• Effective, friendly, and clear communication skills across multiple mediums

• Demonstrated ability to build healthy, authentic, and trusting relationships with colleagues.

• Comfort working with technology and learning new systems, with an eye toward creative problem-solving

• Familiarity working with both repetitive tasks and fast-paced workflows (including wire setups and general ActBlue account settings, maintenance, and reconciliation)

• Ability to effectively prioritize and structure your work day in a changing environment

• Ability to work thoughtfully through ambiguity with a commitment toward meeting shared goals

• History of taking ownership for your work and engaging in self-reflection when you make mistakes

• Openness to take on new challenges and ask questions

• Demonstrated commitment to diversity and inclusion in all dimensions of your work.

WORK & BENEFITS SNAPSHOT

This posting is for a full-time, remote, salaried position. Travel may be required on a limited basis to attend all-staff and departmental retreats (1-2 times per year). Additional travel may be required for select positions.

Registered States*:

Arizona, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin, Wyoming, and Washington D.C.

*While ActBlue is currently registered to support remote work in the states listed above, we possess the ability to register in additional states as needed. If you are located in a state not listed, we may still be able to proceed with your application, but please note that the offer process may take longer to accommodate registration requirements.

Work Schedule:

This role requires availability during established, regular business hours (Mon-Fri).

Work Environment:

Employees can expect to work with distributed teams across all U.S. time zones. Our roles require extended technology usage, and proficiency with virtual communication tools such as Zoom and Slack. Regular attendance in virtual meetings is inherent to every position.

Salary Range Details: $66,950 - $78,800 - $90,600

ActBlue is committed to consistent compensation practices across our organization. Final salary offers will take into account factors such as candidate experience, interview performance and current team salary parity.

Benefits:

• Flexible work schedules and an unlimited time-off policy

• Fully paid and trans-inclusive health, dental, and vision insurance for employees and their families; plus fully-paid health reimbursement arrangement to use for out of pocket expenses and fully-paid short- and long-term disability

• Fully paid basic and AD&D life insurance and a voluntary supplemental life insurance option

• Dependent and health care flexible spending account options

• Employee Assistance Program (EAP) benefits for employees

• Automatic 2% Employer-paid 401K contribution, plus up to an additional 6% match on employee contributions

• A minimum of three months paid medical, family and parental leave (for all new parents, adoptions included)

• Commuter or home-office benefits, including a $1,000 home-office setup allowance for all new full-time remote employees

• Additional perks including quarterly snack deliveries and digital subscriptions to the Boston Globe & New York Times

ActBlue is unable to sponsor work visas at this time.

UNION INFORMATION

The terms and conditions of this position are subject to a collective bargaining agreement with the Campaign Workers Guild, the exclusive bargaining agent of covered ActBlue employees.

This position is represented by the Campaign Workers Guild (CWG). For questions regarding union representation, please contact:

• Website: campaignworkersguild.org

• Email: [email protected] and [email protected]

BACKGROUND CHECKS

As part of our hiring process, ActBlue will conduct a background check at the time of offer. This will be completed in compliance with applicable laws and will not be initiated without your consent.

INCLUSION STATEMENT FROM ACTBLUE

ActBlue is committed to equal employment opportunities and fostering a diverse, inclusive workplace. We celebrate unique perspectives, honor the dignity of all individuals, and recognize that diverse backgrounds and identities strengthen our mission.

If you’re passionate about our work and see yourself in this role, we encourage you to apply—even if you don’t meet every requirement.

We also provide reasonable accommodations for individuals with disabilities throughout the hiring process and employment. To request an accommodation, email [email protected].

*ActBlue will never ask candidates to buy equipment, nor will we email from anything other than an actblue.com or actbluetech.com email address.