Account Manager Support Internship

About KCH Transportation

KCH Transportation is a premier third-party logistics (3PL) and freight brokerage headquartered in Chattanooga, TN. Our team partners with customers of all sizes to deliver efficient, reliable supply chain solutions powered by innovative technology and a high-energy, results-driven culture.

We are currently seeking a paid Account Management Support Intern to join our team. This internship offers hands-on experience within our Account Management group, where you’ll play a key role in tracking shipments, supporting customer communication, and gaining real-world exposure to the fast-paced logistics industry. This is a great opportunity for someone looking to build a foundation in supply chain, operations, or transportation.

Position Summary: 

The Account Management Support Intern supports the Account Management team by monitoring shipments, ensuring timely delivery, and maintaining accurate updates for both internal teams and customers. This role provides hands-on experience in freight visibility, shipment tracking, and problem resolution within a fast-paced logistics environment. The intern will work closely with Account Managers and gain exposure to supply chain processes, TMS tools, and customer communication.

Essential Duties and Responsibilities:

Monitor and track shipments throughout the transportation lifecycle using TMS and other tracking tools

Communicate proactively with carriers, customers, and internal teams regarding shipment status, delays, and exceptions

Analyze shipment data to identify trends or potential issues and provide actionable insights

Assist in resolving shipment discrepancies or delays

Document and maintain accurate records of shipment updates and communications

Support the Account Management team on assigned projects related to shipment visibility and process improvement

Collaborate with team members to identify opportunities for improving tracking accuracy and efficiency

Competencies:

Eagerness to learn and expand knowledge of the logistics and supply chain industry

Proficiency in Microsoft Office Suite (Excel, Word, Outlook)

Strong attention to detail and organizational skills

Ability to manage multiple tasks and information sources simultaneously

Clear and professional verbal and written communication skills

Team-oriented mindset, collaborating effectively to achieve shared goals

Solution-driven, able to troubleshoot issues and provide recommendations

Strong relationship-building skills with internal and external stakeholders

Education/Experience:

High School Diploma or GED required

Associates Degree (A.A.) or equivalent combination of education and work experience preferred

Experience with logistics, operations, or supply chain systems is a plus

Ability to adapt in a fast-paced environment and prioritize tasks effectively