Account Manager - Skilled Trades

About the Role

As an Employment Specialist at Express Employment Professionals–Champaign, you’ll own a full 360° desk: inside sales, recruiting, and account growth. Your focus is to fill qualified job orders with urgency, deliver an outstanding associate and client experience, and expand business through consultative conversations and consistent activity. You’ll thrive here if you’re entrepreneurial, resilient, coachable, and energized by helping people and local businesses succeed.

Our Culture & What We Value

We’re a work hard / play hard, growth‑minded team that believes in high standards, healthy feedback, and celebrating wins. You’ll be surrounded by people who are personable, determined, and community‑minded, who see around corners, and who take pride in turning challenges into solutions. If you love fast pace, ownership, measurable results, and a supportive team that pushes you to be your best—we want to meet you.

What You’ll Do (Key Responsibilities)

Fill Job Orders with Urgency

Fill 100% of qualified job orders by prioritizing speed and fit.

Take thorough, complete job orders and confirm fillability (associate availability & client timelines).

Coordinate interviews, assignments, and onboarding; complete Employment Verifications prior to assignment.

Follow up consistently to ensure high satisfaction with both associates and clients.

Recruit, Interview, and Retain Top Talent

Execute the Express Employee Selection Process to attract and qualify a strong, diverse talent pool.

Maintain a reliable bench across key skill sets to support daily fills.

Proactively pipeline “Most Placeable Candidates” (MPCs) and advocate for them with clients.

Drive Inside Sales & Account Growth

Make MPC calls weekly and additional inside sales calls daily (activity metrics set by the Franchisee).

Convert 100% of local Employment Verification calls into value‑add sales and/or recruiting conversations.

Build relationships with clients/prospects through weekly connects and updates on open orders.

Present the full range of Express services to broaden and diversify the client base.

Schedule appointments for the Sales Representative or Franchisee; complete client visits and safety tours.

Invite clients and prospects to marketing events and follow the Express Quality Control process.

Operate as One Team

Collaborate daily with teammates to ensure orders are prioritized and filled quickly.

Synchronize recruiting and sales efforts with Sales Representatives for maximum impact.

Cross‑trained to support Front Office Coordinator and Recruiting Specialist duties as needed.

Compliance, Quality & Administration

Administer Express systems and procedures with discretion and accuracy; document activity in the ATS/CRM.

Adhere to all applicable laws, regulations, and organizational guidelines.

Maintain market knowledge (industry trends, pricing strategies, labor laws) and reference materials.

Resolve timecard/billing inquiries; assist with collections on delinquent accounts when needed.

Compose routine correspondence and reports as necessary.

Growth & Development

Meet regularly with your Team Leader/Franchisee for coaching and metrics review.

Use Situational Leadership language in meetings; prepare reports prior to 1:1s.

Commit to a quarterly Individual Development Plan (IDP) and continuous learning opportunities.

What You’ll Bring (Traits of Future Entrepreneurs)

Ownership mindset: you take initiative, manage your pipeline like a business, and deliver results.

Consultative communicator: strong phone presence; you ask great questions and connect solutions to needs.

Problem‑solver: resourceful, creative, and steady under pressure in a fast‑changing environment.

People‑first: empathetic and professional with associates, clients, and teammates.

Competitive & collaborative: you love goals and you love your team winning just as much.

Coachability: embrace feedback, data, and new tech to improve every week.

Qualifications

Required

GED or High School Diploma.

Customer service experience with strong communication, interpersonal, and organizational skills.

Proficiency in Microsoft Office; willingness to learn various technology platforms and ATS/CRM tools.

Ability to work independently and as part of a team; effective under stress and deadlines.

Commitment to integrity, authenticity, healthy feedback, and brand representation.

Nice to Have

Experience in staffing, recruiting, HR, sales/inside sales, customer service, retail, restaurant services, or administrative roles.

Experience conducting client visits/safety tours and basic knowledge of pricing strategies.

Business acumen with a “big picture” view of how daily activity drives results.

Work Conditions

Occasional travel to client locations (with potential weather exposure).

Occasional out‑of‑town trips may be required.

How We Measure Success (Examples)

Fill Rate: Fill 100% of qualified job orders with urgency.

Activity: Daily/weekly inside sales and MPC call targets (set by Franchisee).

Quality: Positive client and associate feedback; adherence to Express processes.

Growth: New account wins, expanded services with existing clients, and reliable talent pipelines.

Benefits & Perks

Competitive compensation with commissions and bonuses.

Medical/Dental/Vision insurance.

Referral Bonuses, team trip incentives, and more.

Ongoing training, mentorship, and clear growth paths in a top staffing organization.

Join Us: If you want to sharpen your skills, grow your career, have fun at work, and make a real impact on people and local businesses, Express Employment Professionals–Champaign is the place for you.

Express Employment Professionals is the #1 staffing company in North America thanks to motivated, mission‑driven team members who help individuals find work, advance their careers, and strengthen their communities.