Account Manager

7shifts is a scheduling and payroll platform designed to help restaurant teams thrive. With an easy-to-use app and industry-specific solutions, 7shifts saves time, reduces errors, and helps keep costs in check for over 55,000 restaurants. Our mission is to simplify team management and improve performance for restaurants, with a long-term vision of creating a thriving restaurant industry through the power of connected & engaged teams.

As the Account Manager, Mid-Market, you will be responsible for owning the relationship between our mid-market customers and 7shifts, playing a critical role in driving their continued growth and success. Reporting to the Senior Manager, Mid-Market Accounts, your goal is to maintain strong relationships that promote loyalty and retention and drive revenue growth with existing accounts.

What you’ll do:

• Own relationships with corporate stakeholders, acting as their main point of contact and trusted advisor for 7shifts

• Build strong, long-term partnerships that drive retention, growth, and referrals through great customer experiences

• Lead account strategy across your portfolio, including rollout, growth, and performance, and partner cross-functionally to execute

• Identify and close revenue opportunities (expansion, upsell, renewals) to meet and exceed MRR targets

• Manage both one-to-one corporate relationships and one-to-many franchise relationships to grow your accounts

• Run recurring business reviews to showcase impact, align on goals, and plan next steps

• Proactively identify and reduce churn risk using data and customer insights

• Partner with internal teams to manage rollouts, escalations, and growth initiatives

• Share customer insights with Product to help shape future improvements

• Support Marketing by contributing to case studies, testimonials, and other content

• Attend industry events to build relationships with customers and partners

What you have:

• 4+ years of Sales experience in SaaS (Account Executive, Account Manager, Customer Success Manager, or Partner Account Manager) working with mid-market and/or enterprise customers

• Strong sales and business acumen, with the ability to manage relationships, projects, and complex customer needs

• Excellent communication skills, with the ability to influence both internally and externally

• Highly organized, with strong attention to detail and the ability to manage a large book of business

• Experience using CRM and customer success tools (e.g., Salesforce, Gainsight, Vitally, ChurnZero) to manage pipeline and accounts

• Comfortable working with data, including Excel or BI tools (e.g., Tableau, Metabase, ThoughtSpot)

• Adaptable and able to thrive in a fast-paced, evolving environment

• Proficiency in utilizing AI tools (i.e. Chat GPT, Gemini, Claude) to drive efficiency in day-to-day and increase productivity.

It’d be even cooler if you had:

• Understanding of and/or experience in the restaurant tech industry (POS, ATS, HR/Onboarding, Payroll, Food Ordering & Delivery, Reservations, Inventory Management, etc.).

• Knowledge of restaurant operations and restaurant industry trends and best practices.

• Proficiency in Spanish or French.

Our commitment to our Shifties:

• Opportunity: Our product is evolving in exciting ways, and we’re focused on delivering even more value to restaurants. This momentum creates real opportunities to learn and grow. Whether you’re honing your craft or exploring new paths, you’ll be supported and empowered to own your growth and impact a product shaping the future of the restaurant industry.

• Challenge: We’re tackling real problems in a fast-moving, complex industry. The work is scrappy and ambiguous, but meaningful. You’ll think critically, act with intention, and shape solutions that make a real difference for restaurant teams.

• Culture: We’re proud to be recognized among the best workplaces in North America. Guided by our mission and values, we move fast to solve meaningful problems and celebrate wins together. Whether through in-office and remote events, team offsites like Sparks, or everyday moments of connection, we create space for shared growth, collaboration, and fun.

• Equity: We’re a Series C, VC-backed SaaS company, and we believe everyone should share in the success they help create. When we build together, we grow together.

• Health and Wellness: We support Shifties in and outside of work, knowing that what people need can change over time. From day one, you’ll have access to benefits like health and dental, lifestyle spending accounts to a parental leave program built with flexibility in mind, to help you bring your best self to work.

• Flexibility: Our team is intentional around how and where we work, whether remotely, in person, or a mix of both. We prioritize candidates who thrive in a hybrid work environment with offices in Saskatoon and Toronto, ensuring in-person collaboration and connection when possible. Plus, we offer a flexible vacation policy to encourage everyone to recharge when needed. Oh, and our ‘90 Day Shift’ program lets Shift work from (almost) anywhere because who wouldn’t want to trade their desk for a beach view once in a while?

• Support: We set Shifties up for success with the tools they need, like the latest Apple tech, a home office setup, and some 7shifts swag to make it official. But support goes beyond day one. We’re serious about professional growth, offering coaching, feedback, development planning, and opportunities to grow from within.

We know you might not check every box, and that’s okay. If you’re excited about this role, inspired to contribute to a meaningful product, and eager to share ideas that drive real change, we’d love to hear from you. We’re building an inclusive team that reflects the diverse industry we serve, and we welcome applicants from all backgrounds.

We thank you for your interest in joining the 7shifts team!

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