Account Manager

Join our Movement and Champion Restaurant Culture! 💚

At TheFork we believe that the best things in life happen around the table.
As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries.

We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive.
If you’re passionate about food, technology, and making a real impact, your seat at the table is ready.

👉 Discover life at TheFork

What you will do:

• Grow revenue from your restaurant portfolio month over month by selling and activating TheFork solutions.

• Act as the main point of contact for your restaurants and build strong, long-term partnerships.

• Support your portfolio mainly by email and phone, advising on positioning, revenue management and online marketing.

• Define and execute action plans in collaboration with Sales and Marketing teams to drive performance.

• Work closely with the Marketing Restaurant Offer team to create and manage promotional plans, including Festivals, special offers, YUMS and SUPER YUMS.

• Negotiate fair and sustainable commercial conditions that improve restaurant margins and increase seat occupancy.

• Monitor compliance with TheFork terms and conditions and quality standards to ensure an excellent B2C user experience.

• Provide onboarding, training and ongoing support to ensure effective use of TheFork tools.

• Share restaurant feedback and user needs with internal teams to continuously improve TheFork products and platforms.

Key performance indicators (KPIs)

• Monthly revenue generated by restaurants in your portfolio.

• Number and quality of promotions available across the portfolio.

• Level of B2C issues or customer complaints.

• Number of restaurants participating in the YUMS and SUPER YUMS programmes.

• Number and quality of restaurants taking part in TheFork Festivals.

Who you are:

You Must Meet These Critical Qualifications

• 3+ years of experience in account management or a similar commercial role.

• Fluent French and fluent English, both written and spoken.

• Fully computer literate, with experience using MS Office and Salesforce or a similar CRM.

• Comfortable having sales conversations and negotiations over the phone.

• Experience managing a high volume of outbound and inbound calls (20–50 per day) and large account portfolios (600–1,000 accounts).

• Self-starter with a strong results focus and experience working with KPIs and targets.

• Ability to manage several priorities or projects at the same time.

You Can Impress With These Additions

• Experience in the Internet or technology sector.

• Experience pitching and selling promotions, deals or flash sales.

• Experience exceeding sales or performance targets on a regular basis.

• Knowledge of revenue management concepts or commercial optimisation.

• Strong analytical and creative thinking, with the ability to propose tailored customer solutions.

• Ability to quickly build trust and develop long-term business relationships.

• High level of autonomy and confidence working independently.

What we offer you:

😄 An awesome team

🏠 A permanent contract (that can be useful in life)

⚖️Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)

💸 Competitive salary & monthly bonus

🍕 Lunch vouchers available for each working day (because yes, we like to try our best restaurants)

🌎 International teams and a multicultural environment spanning 10 offices across Europe

🤝 Highly inclusive working environment

🤸‍♀️ Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc

🎓 Continuous learning and development programs

😌 Free access to the Calm app to help you build resilience wherever you are in your mental health journey

🐣Dedicated parental leave and caregiver leave policies (12 weeks fully paid)

🏥Health insurance fully covered by the company

👩‍🦽 Life & Disability Insurance at no cost to the employee

💗 Welfare allowance school costs, elderly care, babysitting costs, transportation, travel leisure

🍴 Amazing offices with dining, coffee points and leisure area

🎤 Team building events

All hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately.

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to [email protected]. Our HR team will review the request and respond accordingly.