Account Manager

About Conduktor

We build tools that truly unleash the power of Apache Kafka. Since getting started in 2020 we’ve been growing fast and we are already aiding thousands of developers to harness the power of their real-time data through supercharging productivity, driving efficiency, and accelerating project delivery. Now we are embarking on our next exciting chapter of growth. With hubs in London and New York, and teammates across the US, UK, and Europe, we're scaling globally and looking for people passionate about our mission to join us.

This role can be based in our London or NYC office, with a hybrid schedule of in-office collaboration on Mondays, Wednesdays, and Thursdays.

About the Role

We are looking for an Account Manager to own and grow relationships with our customers across EMEA and North America. This role is critical to ensuring customers realize value, adopt the platform successfully, and expand their usage over time. You will work closely with Sales (AE) and Solutions Architecture (SA) as part of a unified account team, taking the lead post-sale while remaining engaged throughout the customer lifecycle.

What will you be doing?:
• In this role your areas of focus will be:

Customer Ownership & Value Realization
• Own the post-sale customer lifecycle, including onboarding, adoption, and long-term success
• Lead onboarding engagements and ensure customers achieve agreed success outcomes
• Build trusted relationships with champions, technical stakeholders, and decision-makers
• Act as the customer’s advocate internally while representing company strategy externally

Account Management & Expansion
• Drive retention of your portfolio at current contract value
• Expand within your accounts (break into white space within customer base) to meet target numbers
• Monitor account health, risks, and usage trends and take proactive action

Cross-Functional Collaboration
• Partner closely with AEs and SAs as part of a single account team
• Support pre-sales technical validation when needed to ensure smooth handoffs
• Coordinate with Product, Support, and Engineering to resolve issues and influence roadmap
• Ensure all customer communications remain aligned and well-coordinated

Enablement & Advocacy
• Educate customers on best practices and new capabilities
• Lead regular check-ins, success reviews, and executive touchpoints
• Capture customer feedback, success stories, and references

What experience are we looking for?:
• 3–7+ years of experience in Account Management, Strategic Account Management or Technical Account Management
• Experience managing mid-market to enterprise B2B SaaS customers
• Proven track record of driving renewals and expansions
• Strong ability to manage complex stakeholder environments
• Comfortable working cross-functionally with Sales and technical teams
• Excellent communication, multi-tasking, organization, and prioritization skills

Preferred
• Experience with data infrastructure, streaming, DevOps, or developer tools
• Familiarity with Kafka, cloud platforms, or distributed systems
• Experience supporting customers across EMEA and North America
• Bilingual in French and English

Why this role matters:
• You will directly impact customer retention, expansion, and long-term growth
• You’ll work on complex, strategic accounts with high visibility
• You’ll help define and scale how Customer Success operates as the company grows

Perks and Benefits:
• Stock options
• Unlimited PTO + 10 public holidays
• Top-tier private health insurance package
• Learning and development allowance
• Employee referral program
• ClassPass membership
• Company-wide events and team socials
• Gifts at tenure milestones
• Our office is dog friendly!