Account Manager (Merchandising / E-commerce Platform) - A245

Industry

Customer Service and Client Relations

Work Arrangement

Remote with required US time zone overlap (Eastern & Pacific)

Job Type

Full-time

Work Schedule

40 hours per week with availability across US business hours (Eastern & Pacific overlap required)

Locations

LATAM

About Pearl Talent

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Hear why we exist, what we believe in, and who we’re building for: WATCH HERE

Why Work with Us?
At Pearl, we’re not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, be challenged, and build long-term, meaningful careers.

About the Company

Our client is a technology-enabled merchandising and fulfillment platform that supports high-value B2B customers. The company specializes in managing complex order workflows, vendor coordination, and end-to-end fulfillment execution to ensure reliable delivery and strong client satisfaction.

Role Overview

The Account Manager will own the day-to-day execution of assigned client accounts, ensuring orders are accurately processed, routed to vendors, and delivered on time. This role sits at the intersection of client management, operations, and vendor coordination within a merchandising and fulfillment environment. You will serve as the primary point of contact for clients while collaborating closely with internal operations and external vendors. The work is highly operational, detail-oriented, and execution-driven. This role is ideal for someone who thrives in fast-paced environments, takes full ownership of workflows, and excels at managing multiple timelines simultaneously.

Your Impact:

You will play a critical role in ensuring seamless order execution and fulfillment for high-value B2B clients. Your work will directly influence on-time delivery, order accuracy, and overall client satisfaction. By proactively managing vendors and resolving issues, you will help reduce delays and operational friction. You’ll also contribute to improving internal workflows, increasing efficiency, and strengthening long-term client relationships.

Core Responsibilities

Client Account Ownership – 35%

• Serve as the primary point of contact for 1–2 high-value B2B client accounts
• Oversee approximately 20 active accounts or projects across different fulfillment stages
• Maintain clear, professional communication with clients to manage expectations
• Ensure timelines, deliverables, and quality standards are consistently met

Order & Fulfillment Management – 35%

• Review, edit, and process incoming orders for accuracy and completeness
• Route orders to appropriate vendors and track fulfillment progress
• Maintain accurate order documentation, timelines, and status updates
• Ensure all milestones are executed on schedule from intake to delivery

Vendor Coordination & Issue Resolution – 20%

• Act as the main liaison between vendors and internal teams
• Manage escalations related to delays, production issues, or discrepancies
• Collaborate with operations and support teams to resolve issues efficiently
• Ensure smooth execution across the full order lifecycle

Process Improvement & Internal Collaboration – 10%

• Identify inefficiencies in account management and fulfillment workflows
• Contribute to continuous process improvement initiatives
• Support internal documentation and feedback loops

Requirements:
Must-Haves (Required)

• 2–4 years of experience in account management, project management, or order management
• Experience in merchandising, supply chain, production, or fulfillment environments
• B2B account management experience
• Strong written and verbal English communication skills
• High attention to detail with strong organizational and time-management skills
• Ability to work autonomously in a fast-paced, remote environment
• Proficiency with business productivity tools (e.g., Google Workspace, Slack)
• Availability to work with US time zone overlap (Eastern & Pacific)

Nice-to-Haves (Preferred)

• Experience managing vendor relationships or vendor-side coordination
• Exposure to e-commerce or order management platforms
• Experience supporting operationally complex or high-volume accounts

Tools Proficiency

Must-Haves (Required)

• Google Docs
• Google Sheets
• Gmail
• Slack

Nice-to-Haves (Preferred)

• Order management platforms
• Fulfillment platforms
• Adobe Photoshop
• Adobe Illustrator

Benefits:
• Competitive Salary: Based on experience and skills

• Remote Work: Fully remote—work from anywhere
• Performance Bonus: Based on data accuracy, reporting timeliness, and overall sales efficiency
• Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting
• Generous PTO: In accordance with company policy
• Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
• Direct Mentorship: Guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Connect with professionals worldwide

Our Recruitment Process

• Application
• Screening
• Skills Assessment
• Top-grading Interview
• Client Interview
• Job Offer
• Client Onboarding

Ready to Join Us?

If this role aligns with your skills and goals, apply now to take the next step in your journey with Pearl.