Account Manager, Membership Services

The Florida Panthers enter the 2025-26 season as the two-time defending Stanley Cup Champions, having gone to the Stanley Cup Final in each of the past three seasons. The National Hockey League’s southernmost team, the Panthers have reached the postseason in a club-record six consecutive campaigns. The Panthers operate four facilities in Broward County, Florida: Amerant Bank Arena in Sunrise, the Panthers IceDen in Coral Springs, the new state-of-the-art practice facility Baptist Health IcePlex in Fort Lauderdale, as well as the renovated War Memorial Auditorium, which hosts concerts and events for the South Florida faithful.

An organization with deep roots in the community, the Panthers are owned by Vincent J. Viola, a graduate of the United States Military Academy at West Point and a veteran of the U.S. Army. Emphasizing a culture of selfless service both on and off the ice, the Panthers pillar program ‘Heroes Among Us’ honors a United States military veteran at every game and the Florida Panthers Foundation has four main focuses including veterans affairs, children's health and education, raising awareness for the endangered Florida panther and growing youth hockey.

Job Title: Account Manager, Membership Services
Department: Membership Services
Reports To: Manager, Membership Services
FLSA: Exempt
Employment Type: Full-Time
Location: Amerant Bank Arena

Job Summary:
The goal of a Membership Service Account Manager is to provide exemplary service to all Territory Members and Amerant Bank Arena guests. They are directly responsible for all revenue goals associated with an assigned account base of existing Territory Members with focus on renewals and retention, referrals, add-ons, and upgrades. The Account Manager, Membership Services will cultivate and foster relationships with assigned account base by being pro-active, anticipating client needs and delivering first class service and experiences.

Essential Duties and Responsibilities:

• Successfully meet and exceed individual and organizational goals relating to their assigned Territory Members

• Surpass expectations of all revenue goals associated with new business sales, nightly suites, group tickets, and concerts/events

• Build and foster strong relationships with assigned Territory Members base through face-to-face interactions including pro-active communication, in-game visits, and out of office appointments

• Onboard, welcome and connect with new Territory Members as assigned

• Be attentive and respond to all customer requests, concerns, and inquiries within 24 business hours

• Outperform established service levels and standards as set forth by Florida Panthers

• Assist and support with special events for Territory Members such as networking/social events, meet & greets, and Members-Only parties

• Work synergistically with the sales and service team members to ensure the client experience is heightened

• Manage all communications and corresponding invoices related to Membership renewals

• Provide assistance to all Territory Members and general fans with mobile ticketing and Florida Panthers Gameday App.

• Play a key role with the material that goes into the Territory Member Locker Room web page section

• Enhance the gameday experience for Territory Members and fans alike by creating lifelong memories for all

• Other duties as assigned

Personal Attributes:

• Strong work ethic

• Provide exemplary service

• Natural proactive approach

• Positive attitude

• Outgoing and patient

• Team-Oriented

• Self-Motivated

Skills and Abilities:

• Problem solving

• Creator

• Attention to detail

• Superb client interactive skills

• Excellent communication skills

• Relationship builder

• Bilingual preferred but not required

Qualifications:

• 2-3 years ticket sales &/or service experience preferred

• A desire to build a career in professional sports

• Knowledge of Seat Geek, Salesforce, Microsoft Word, Excel, and PowerPoint preferred

Work Environment

This position works in an arena where the noise level is generally high, crowd traffic is heavy, temperatures are variable – often cold; lights are bright or dark with occasional exposure to flashing lights and pyrotechnics.

Position Type/Expected Hours of Work:
This is a Full-Time position. Hours of work are based on event schedule and must be ab;e to work nights, weekends and occassional holidays as needed.

At the Florida Panthers Hockey Club, Arena Operating Company, Panthers IceDen, Sanza Food Service, War Memorial Benefit Corporation, and FLA Team Shop, we strive to make every employee feel valued and respected for who they are and the unique contributions they make. We believe that a diverse and inclusive company is a more innovative and successful company, which is why we aim to infuse diversity, equity, and inclusion (DE&I) into all aspects of our culture and our business.

We welcome all to apply and join our team.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.