Account Manager

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Role Summary:

As an Account Manager at Talabat, you will be responsible for managing and growing relationships with our restaurant and vendor partners. You will serve as the main point of contact, helping them optimize their presence on our platform, grow their sales, and ensure a high level of partner satisfaction.

WHAT’S ON YOUR PLATE:

Partner Relationship Management:

• Build and maintain strong, long-term relationships with existing restaurant and vendor partners.

• Ensure high partner satisfaction and retention through proactive communication, support, and service excellence.

• Serve as a trusted advisor, providing partners with insights that support their business growth on the platform.

Data-Driven Consulting:

• Analyze sales, operational, and engagement data to identify areas for improvement in menu performance, pricing, promotions, and delivery logistics.

• Share actionable recommendations based on performance metrics to drive revenue and efficiency.

• Conduct regular business reviews to align on results, opportunities, and growth plans.

Account Growth & Optimization:

• Identify growth opportunities within the portfolio – upsell services, suggest cross-promotions, and improve partner performance.

• Support partners in optimizing content (e.g., menu structure, images, delivery times) for better customer engagement and conversion.

• Recommend and coordinate marketing campaigns and promotional offers to drive order volume.

Cross-Functional Collaboration:

• Collaborate closely with internal teams such as Marketing, Logistics, and Operations to address partner needs and resolve issues promptly.

• Ensure smooth onboarding, campaign execution, and issue resolution for assigned accounts.

Contract Management & Compliance:

• Negotiate and renew commercial agreements to ensure a fair and strategic partnership.

• Ensure partners comply with service-level agreements and maintain operational standards, including delivery quality and availability.

• Bachelor's degree in Business, Marketing, or a related field.

• 2+ years of experience in Account Management, Sales, or Partner Success (experience in food tech, FMCG, or e-commerce is a plus).

• Strong analytical skills; comfortable working with data dashboards and Excel/Google Sheets to analyze performance and generate insights.

• Excellent communication, negotiation, and interpersonal skills.

• Customer-first mindset with a strong focus on delivering value to partners.

• Self-starter with the ability to work independently in a fast-paced environment.

• Fluency in the English language is a must

Join Our Vibrant Team, Where Work Meets Innovation and Fun!

• Grow With Us: We're all about growth and recognition, both professionally and personally. Your journey of development starts here.

• Diverse & Inclusive: With colleagues from across the globe, our diversity is our strength. Everyone’s welcome in our inclusive environment.

• Make a Difference: Join the team behind the fastest-growing online food ordering network. Your work here really counts.

• Fun & Community: Our company events, cultural outings, and sports activities aren’t just fun; they’re a way to bond with our amazing team.

• Daily Perks: From fresh fruits and coffee in our lounges to wellness rooms, we’ve got perks that make every day better.

• Health & Wellness: With sponsored healthcare and gym memberships, we care about your wellbeing.