Account Manager

We are seeking a motivated and energetic Account Manager to join our dynamic sales team. As an aspiring Account Manager, you will be immersed in a fast-paced environment where your growth is our priority. Through hands-on projects, mentorship from industry leaders, and a series of tailored training sessions, you will gain the expertise and confidence needed to manage client accounts with proficiency and creativity. Whether you’re coordinating with internal teams or presenting solutions to clients, your role will be pivotal in building and maintaining strong, lasting relationships. Join us and embark on a journey that will shape your career, expand your network, and enable you to make a significant impact in the field of account management.

Responsibilities:

Relationship

• Taking ownership of the relationship for multiple schools and school groups, developing and growing their use of the Vectare system. This is an office-based role at our Loughborough site, with the need and expectation to travel to clients for on-site visits.
• Manage healthy and robust relationships through regular engagement and communication with the portfolio; this includes onsite visits to schools and potentially attending conferences
• Creatively use internal tools to maximize meaningful communication and client interface
• Work closely with the Client Experience Lead to develop and nurture school contact relationships to ensure they receive a high-quality experience
• Work collaboratively with other teams (Contact, Development, Operations, Support, Implementation, etc) to serve client needs
• Provide consultative partnerships to maximize product and service efficacy for clients

Retention

• Track and understand the health of clients within the portfolio
• Identify at-risk situations and work closely with the Client Experience Lead to address these
• Leverage relationships and communication to meet retention/renewal goals
• Manage past-due invoices

Growth

• Identify and work closely with Marketing to deploy micro-campaigns
• Discover/prospect for cross-sell/upsell opportunities
• Work closely with Sales to nurture upsell/cross-sell leads
• Manage upsell opportunities within the portfolio for our support and professional development offerings

Requirements:
We will aim to build in you three key strengths that are essential to success in any client-facing setting:

People Skills:

• Adaptive Communication: The ability to communicate effectively across various levels, adapting your style to different audiences, including clients, drivers, and operational staff. This skill is key to ensuring a clear understanding and smooth operational coordination.

• Client-Focused Service: A commitment to understanding and meeting the unique needs of clients in the transport sector. This involves actively seeking to understand their challenges and preferences to provide tailored, high-quality service.

• Collaborative Teamwork: The willingness to work collaboratively with diverse teams within the transport and logistics sectors, learning from their expertise to ensure efficient operations and client satisfaction.

Commercial Acumen:

• Eagerness to Learn Industry Dynamics: Showing a keen interest in gaining a comprehensive understanding of the transport sector, including its regulatory environment, logistical challenges, and market trends.

• Resource Management: Demonstrating the ability to quickly learn and effectively manage resources, such as vehicle fleets and schedules, to optimise operations and balance costs.

• Strategic Planning Abilities: Developing the capability to strategically plan and adapt to the evolving needs of the transport sector, balancing company goals with client requirements.

Critical Thinking:

• Innovative Problem-Solving: Displaying a talent for identifying and solving operational challenges in transport, using a combination of learned knowledge and innovative thinking.

• Analytical Mindset: A willingness to engage with and learn from operational data, using it to make informed decisions, improve service efficiency, and adapt to changing scenarios in transport logistics.

• Proactive Risk Management: Showing an aptitude for quickly understanding and managing the risks associated with transport operations, including safety, compliance, and potential service disruptions.

In this role, while prior knowledge of the transport sector is not a prerequisite, enthusiasm for learning, combined with strong people skills, commercial acumen, and critical thinking, is key to success and growth in operational transport account management.

Benefits:
• Competitive base salary is based on experience, and performance bonuses are based on KPIs.
• Social events and team-building activities
• Professional Development opportunities
• Unlimited book budget.
• Additional benefits, such as a pension and 25 days' holiday.

ABOUT VECTARE

Vectare is a market-leading transport technology firm and one of the UK’s fastest-growing transport solution providers. Operating at the intersection of mobility and innovation, we utilize advanced route planning, real-time data, and integrated ticketing to create efficient, sustainable, and user-friendly transport systems. We are a forward-thinking team committed to reducing environmental impact and enhancing the passenger experience through cutting-edge software and operational excellence.

Our culture is built on collaboration, continuous learning, and a healthy work-life balance. We offer a stimulating environment where creativity is encouraged, individual contributions are valued, and ambitious professionals can make a tangible impact.

Join us as we harness technology to redefine the future of transportation and make transport better for everyone.