Account Manager

This is an exciting opportunity to coordinate and facilitate the production and delivery of Point of Sale (POS) & VM for Windows and Events for the M&S Food account. The Account Manager works directly with the M&S Marketing in store team, liaising with key stakeholders and is responsible for the keeping of all campaigns within budget and on time.

The role exists in support of the Senior Account Manager and is integral to the effective running of the marketing function within M&S Food, coordinating the delivery of all administrative elements of marketing campaigns and activity for Windows and Events. Working closely with various M&S teams, the role will involve leading the ITG team to hit key critical path deadlines so that artworks, production briefs and costs are approved by key stakeholders when required, in turn allowing for a seamless campaign delivery to stores.

Key Responsibilities:

• Receiving briefs from the team leads, or directly from the client (M&S Marketing) and clearly communicating timelines, creative templates that will be followed and costings.
• Linking all briefs back to the M&S planning managers and managing the relationships between M&S Marketing and Planning teams to ensure campaigns run smoothly and artwork can be approved in good time.
• Lead pre-production meetings for your business unit per campaign in support of your Senior Account Manager (prior to briefing artwork) to ensure M&S marketing have given a clear finalized artwork brief
• Maintain a great relationship with ITG Artwork Production Team (this team are based in Birmingham at ITG Head Office) and flag urgent or large campaigns in advance, giving them realistic deadlines
• Brief final artwork to ITG Artwork Production team using pre-approved templates, with enough time for them to complete the job well, especially during busy periods. Avoid bottle neck artwork periods by pre-planning and having open discussions with the wider team on when artwork is expected to be briefed.
• You will accurately manage information from the M&S business units, formulating full production and artwork briefs, producing detailed print specifications and maintaining print allocations for POS material via our tech system, Media Centre. Working in support of the Print Contract Manager when/if required.
• Ensure that printers have been engaged each campaign on deadlines, workload and realistic timings on when they will receive Purchase Order and final artwork
• Ensure all M&S cost trackers for POS are kept up to date, and costs are communicated regularly with ITG Senior Account Manager, ITG Senior Account Director and M&S marketing.
• Ensure Purchase Orders are raised in good time in advance of the file to print date and all issues are flagged in advance with the M&S team.

Requirements:
• First and foremost, you should be a people person. You should be able to demonstrate exceptional people skills and be a customer-focused fanatic.
• Previous experience of working in an agency environment with Advertising experience.
• Have a good knowledge of creative processes and a thorough understanding of POS and VM.
• Basic print production knowledge, with the ability to understand cutter requirements.
• Comfortable being hands on and proactive, this isn’t a desk only role. Some days you’ll be between stores, taking measurements, making things happen. Someone to take ownership and bring new ideas forward.
• You won’t be micromanaged here, the ability to manage your own time and deliver quality with speed is essential.
• You hold strong experience with project management and trafficking multiple projects in tandem, which may be at different points in the creative process.
• A background in retail would be an advantage but is not necessary.
• Attention to detail is an absolute key skill to uphold and deliver – you will be managing more than one project at one time so managing your time effectively is crucial.
• Comfortable in interacting with an enthusiastic and committed team – whilst being part of ITG, you will also be part of the wider M&S team working as one.

Benefits:
Work’s a treat!

On top of a competitive salary, you can expect a whole load of perks:

• 25 days’ holiday + bank holidays – we understand the importance of you getting some down time.

• Annual Wellbeing Day – enjoy an additional day on us to look after your physical and mental wellbeing.
• Pension Scheme – helping you save towards your retirement home in the sun!
• Corporate Medical Cash Plan – claim back the cost of your medical treatments.
• Smart Working Options – spend up to 40% of your working week from home.
• So many savings – through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.

• Employee Assistance Programme – our people are at the heart of everything we do, so if you’re happy, we’re happy.
• Cycle to Work Scheme – save on the cost of biking to work.
• Monthly Employee Awards - Employee of the Month programme with £250 bonus
• Raising money for charity including a paid Volunteer Day – we’re all about giving back… and having lots of fun in the process!
• Referral scheme – know the perfect person to join the team? You could bag £1,000 for a putting a good word in.

• Wellbeing Programme – giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
• Enhanced Family Friendly Leave – support for you and your family to help you navigate through the craziness of family life.

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together.

ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.

What next?
If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.

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