Account Manager

At MERGE, we are Built Different. We are a marketing and technology agency purpose-built for the intersection of health and wellness—where human impact matters most. By weaving storytelling through technology, we move beyond traditional engagement to Whole Human Marketing. This approach recognizes that humans are multidimensional and complex, and uses AI to ensure every brand interaction feels natural, contextual, and relevant.

This commitment to human-first innovation is what brings us together and propels us forward. We are united by our North Star: to unite people and brands to empower healthier, happier lives.

Emerge to the Top of Your Career

At MERGE, we strive to create a superior work experience where talented and ambitious people grow. An experience that encourages people to think higher and feel deeper. An experience where people engage their minds and hearts to do the best work of their careers.

As our Account Manager, you will…

Support the day-to-day activities of assigned account(s), while coordinating effectively with the client brand team and extended partners on the development of tactics. You’ll be an agile member of the team who fields frequent client requests and collaborates internally for strong thought leadership and best-in-class work. The position begins to demonstrate a strategic understanding of the client business and provides sound and responsible assistance to the team.

Be Accountable and Responsible

• Assists in all facets of account services and client management as directed

• Actively participates in internal and client status meetings

• Effectively communicates client feedback to cross-functional agency team and keeps team apprised of changes or updates to account promptly

• Assists in managing projects through the client review process

• Develops an understanding of the brand’s strategic imperatives

• Assists in tactical planning

• Develop and submit internal documentation per agency SOP

• Possesses working knowledge of all agency processes and works well with the internal team to ensure projects are progressing on time; assesses and monitors team and job productivity/efficiency

• Monitors the financial status of accounts

• Monitors hours and production expenses

• Responsible for approving billing and invoices, partnering with finance to manage hours

• Prepares materials for reporting to the client with oversight

• Obtains an understanding of the category, the brand, customer segments, and relevant competitors; proactively seeks out team members to gain a working knowledge of the brand and category ongoing basis

• Keeps up-to-date on industry and category trends through websites, trade journals, market research

• Remains alert to client needs and elevates opportunities to convert organic growth opportunities

These are the qualifications we’re looking for

• 2-3 years of project/account management experience within an advertising agency environment

• Bachelor's degree and/or equivalent work experience

• Excellent communication skills (oral and written), with the ability to interface collaboratively with cross-functional teams

• Strong project management skills, especially as it relates to setting the tone for achieving deadlines within our fast-paced, ever-changing environment

• Highly tuned detail-oriented skills along the path of communication both internally and with the client

• Excels within a team, as well as self-motivated to effectively work at an individual level

• Client-facing experience suggested, in the way of in-person as well as over the phone, by way of written email communication, etc

• Proficient in Google Workspace

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At MERGE, we’re committed to fostering an environment where our team members can thrive in both their careers and personal lives, ensuring they feel supported and empowered to succeed.

MERGE is proud to invest in benefits that include meaningful Medical, Dental, Vision, Life Insurance, 401K, Lifestyle Spending Account, Employer Paid Life & Disability Insurance, Flexible Time off & Holidays plus many other benefits and rewards.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

And here’s how we live our values at MERGE

• Ability. Mastering our craft

• Agility. Delivering with a growth mindset

• Humility. Collaborating for shared success

MERGE is proud to be an Equal Opportunity Employer

MERGE welcomes and celebrates diversity regardless of race, religion, color, national origin, gender, sexual orientation, veteran status or people with abilities. We believe that the more diverse we are, the more creative our work will be!