Account Manager, Inside Sales

At Skillsoft, we believe skills fuel growth. Our mission is to empower every organization and every learner to turn constant change into continuous growth. As part of the team, your skills will help organizations understand what skills they have, what they need next, and how to apply them in ways that drive real performance and progress.

Inside Sales Account Manager

Global Knowledge is expanding its high velocity sales impact across SMB and dormant enterprise segments and is seeking a driven, customer-focused SMB & Nurture Account Executive to accelerate growth. This digital-led, high-volume sales role is responsible for managing a broad portfolio of small existing customers, inactive enterprise accounts, and low-complexity net-new opportunities. You will drive reactivation, retention, and pipeline creation while serving as the primary interface for ILT (Instructor-Led Training) solutions. This role requires strong organisation, responsiveness, and a disciplined outreach cadence to maximize engagement and revenue across your account base.

Key Responsibilities:

• Revenue Growth & Pipeline Development: Drive high-velocity revenue across SMB customers and dormant enterprise accounts through structured outreach, targeted nurture, and consistent inbound/outbound engagement. Meet and exceed pipeline and quota targets across net-new, reactivation, and upsell opportunities.

• Customer Engagement & Retention: Execute a digital-first engagement model (email, phone, LinkedIn, automated plays) to quickly build rapport, understand customer needs, and recommend ILT training programs and learning pathways.

• Operational Excellence: Maintain exceptional accuracy with order processing, payments, and course registrations. Demonstrate ownership in managing enquiries, follow-ups, and cross-functional collaboration with T&D AEs, CSMs, Operations, and Finance.

• Sales Motion Alignment: Operate within a short-cycle, high-velocity sales motion focused on reactivation, retention, and small-ticket net-new opportunities. Maintain disciplined cadence, strong responsiveness, and consistent pipeline activity.

• Tools & Systems Utilization: Use CRM, Sales Intel, LinkedIn Sales Navigator, Spend Reports, and automated Sales Plays to support forecasting, pipeline management, and activity accuracy.

Skills & Qualifications Required:

• 3 - 5 years of experience in a high-volume, transactional, or SMB sales environment

• Proven track record of meeting or exceeding revenue targets

• Strong organisational discipline and ability to manage large account volumes

• Proficiency with Salesforce or similar CRM platforms

• Ability to assess customer challenges and position ILT solutions effectively

• Confidence engaging customers digitally and by phone

• High responsiveness, ownership, and follow-through

Preferred Experience:

• Background in IT training, SaaS, digital learning, or education solutions

• Experience with inbound-led and reactivation focused sales motions

MORE ABOUT SKILLSOFT:

Skillsoft (NYSE: SKIL) is a global leader in AI-native skills management for the human + AI era. By unifying learning, real-time skills intelligence, and workforce insights, Skillsoft helps enterprises build their Skillforce™ — humans and AI working together to drive measurable business outcomes. Through personalized, interactive learning across leadership, technology, and compliance, Skillsoft enables organizations to close critical skill gaps and accelerate transformation. Skillsoft is trusted by thousands of organizations worldwide, including 60% of the Fortune 1000, and supports a global community of more than 105 million learners. Learn more at skillsoft.com.

Thank you for taking the time to learn more about us.
If this opportunity intrigues you, we would love for you to apply!

NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Skillsoft is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.