Account Manager - IN PERSON

Confidential

Raleigh, North Carolina permanent

Posted: January 30, 2026

Required Skills

Job Description

Are you looking for a job that makes a difference? Are you a bright, curious, and confident person everyone goes to for ideas and trusts to get things done right? Then take a look at our Technology Services Account Manager position in Raleigh, North Carolina.

The Account Manager will support existing Managed IT Support customers. This includes customer support to review Help Desk ticket reports and customer service levels; create quotes for renewals, upcoming projects such as hardware replacement, network upgrades, cloud migrations, telephony needs and provide timely reports to customers. In this role, the Account Manager will work closely with the Engineering staff, Sales Executives, other Account Managers, and Help Desk associates as part of a team.

Some of the primary responsibilities are as follows:

Monthly Customer "Check-in" visits

Create and maintain a rolling 3-year technology budget for each assigned account

Work with sales engineer to provide timely quotes for hardware, software to meet customer requests or fill budgeted projects from the customer's annual technology budget

Ensure that all license renewals are quoted and fulfilled in a timely manner to ensure no lapse in coverage

Ensure that all hardware warranty extensions are quoted and explained to customers well in advance of expiration

Ensure that quotes are provided and discussed with customers for all end-of-life hardware, software, and operating systems

Conduct in-person or video conference Quarterly Business Reviews with all assigned accounts

Review Satisfaction Surveys for all assigned accounts

Qualifications and Skills:

MSP or technology field experience is preferred

Strong organizational skills and ability to work independently

Excellent verbal and written communications skills

Excellent customer service skills

Ability to interface with the technical team

Windows 10 experience

MS Office and other standard office applications experience

Microsoft Office 365

Understanding computer network configuration LAN, WAN. Wireless technical configuration is not required

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