Account Manager*in DACH (f/m/d)

Confidential

Cologne, Nordrhein-Westfalen, Germany permanent

Posted: April 20, 2026

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Quick Summary

Manage a diverse portfolio of B2B customers and help them succeed in the fast-paced world of e-commerce

Required Skills

Customer Service Negotiation Data-Driven Decision Making Account Ownership Cross-Functional Collaboration Negotiation Skills Proactive Communication Language Skills

Job Description

Grow with Purpose. Thrive with TRSTD. 

At Trusted Shops, we believe in purpose-driven careers and structured excellence. As an Account Manager, you’ll take ownership of a diverse portfolio of B2B customers and help them succeed in the fast-paced world of e-commerce. Your mission is to unlock growth for your customers. Every negotiation, every upsell, every renewal strengthens partnerships and drives success – for your customers and for us.

The job is a fixed-term parental leave replacement until at least November 2027.

What You'll Do 

• Ownership & Strategic Account Development: Manage a portfolio of small to mid-sized online shops and identify opportunities for growth.

• Value Creation: Proactively identify opportunities to improve customer performance and implement tailored expansion strategies. 

• Building Strong Partnerships: Develop accounts strategically and commercially, prepare customised recommendations, and nurture long-term, trust-based relationships to achieve mutually beneficial outcomes.

• Cross-Functional Collaboration: Work closely with internal teams, including Sales, Legal, and Product, to ensure coordinated support to deliver a seamless experience for your customers.

• Data-Driven Decision Making: Collaborate with a dedicated Customer Success Manager using insights and metrics to maximize client retention and long-term success.

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