Account Manager*in DACH (f/m/d)

Confidential

Cologne, Nordrhein-Westfalen, Deutschland permanent

Posted: March 19, 2026

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Quick Summary

Manage a portfolio of B2B customers in Germany, with a focus on growing customer relationships and driving business growth.

Required Skills

Customer Service Account Management Sales Strategy Data Analysis Cross-functional Collaboration Performance Management Negotiation Skills Communication Analytical Thinking CRM Systems

Job Description

Grow with Purpose. Thrive with TRSTD. 

Als Account Manager übernimmst du die Verantwortung für ein vielfältiges Portfolio von B2B-Kund:innen und unterstützt sie dabei, im dynamischen E-Commerce erfolgreich zu sein. Deine Mission: Wachstumschancen für deine Kund:innen erschließen. Jede Verhandlung, jedes Upselling, jede Vertragsverlängerung stärkt Partnerschaften und treibt den Erfolg voran – für deine Kund:innen und für uns.

Die Position ist befristet als Elternzeitvertretung bis August 2028.

• Ownership & Strategische Account-Entwicklung: Du betreust eigenständig ein Portfolio kleiner bis mittelgroßer Online-Shops und entwickelst deine Accounts vorausschauend weiter.

• Customer Value: Du analysierst Bedarfe und Performance proaktiv, leitest sinnvolle Maßnahmen ab und setzt individuelle Expansionsstrategien für nachhaltiges Wachstum um.

• Vertrauensvolle Partnerschaften: Du entwickelst Beziehungen kontinuierlich weiter, erarbeitest passgenaue Empfehlungen und gestaltest langfristige, stabile Partnerschaften auf Augenhöhe.

• Cross-Functional Collaboration: Du arbeitest eng und abgestimmt mit internen Schnittstellen wie Sales, Legal und Product zusammen, um eine konsistente und hochwertige Kund:innenbetreuung sicherzustellen.

• Performance-Metriken: Gemeinsam mit einem Customer Success Manager nutzt du KPIs und Insights, um Bindung, Zufriedenheit und langfristigen Erfolg der Kund:innen gezielt zu fördern.

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