Account Manager - Hospitality

PressReader is a rapidly growing technology company that partners with the world’s leading publishers to deliver content to millions of users in over 160 countries. Our progressive approach to digital distribution has allowed publishers such as The Washington Post, The Guardian, Newsweek, Rolling Stone, The Globe and Mail, and Vogue to find new audiences through business partnerships, including airlines, hotels, cruise ships, libraries, and thousands of other companies worldwide.

Our technology also powers Branded Editions (BE) - a white-label solution that enables publishers to deliver their digital content in interactive ways. BE allows them to build a customizable platform that supports a wide range of revenue opportunities.

We have an opportunity for an Account Manager to join our Hospitality team. 

As an Account Manager, you will redefine how the hospitality vertical handles customer renewals and provides in-life support to clients.  From the point of initial sale through renewal, you will connect with clients, understand their feedback and needs, and support them through renewals.  Engaging the services of the sales operations team for technical support as needed, you will actively own an evolving list of clients and ensure success in renewals, help drive engagement with the product and reduce overall churn. This is a great opportunity to join a supportive and collaborative tech company where your contributions will be valued.  

In this role, you will:

• Develop and maintain strong relationships with assigned client accounts and assist with onboarding of newly sold clients.   

• Serve as the primary point of contact for client inquiries, concerns, and escalations. 

• Complete renewals, including updates to relevant agreements, and ensure timely billing of clients.  Support Accounts Receivable in reaching out to delinquent accounts, in line with set policies. 

• Understand clients' primary objectives for the product, providing feedback and materials (where applicable) necessary to help achieve those objectives. 

• Consolidate client feedback, objectives, and other relevant information for use by colleagues in the Hospitality Account Management team, and across the broader organization to aid in the evolution of products and services offered in the hospitality vertical. 

• Collaborate with internal teams (such as hospitality sales, sales enablement, and content) to help address and facilitate client requests. 

• Implement up-sell or cross-sell options as outlined by the company, working to set targets.   

• Monitor client satisfaction and promptly address any issues to maintain high levels of retention. 

• Stay informed about industry trends, competitor activities, and market developments to support you and the broader Hospitality Account Management team in your efforts 

• Utilize relevant sales tools, including CRM, to ensure accurate data, pipelines, and renewal and financial information. 

• Other duties as assigned.

You are a great fit if you:

• Have at least 2 to 3 years of B2B sales or account management experience in Hospitality industry

• Have advanced verbal and written communication skills in English; Spanish is a strong asset

• Bring fresh ideas, whether through smarter technical solutions, new strategies, or value-added approaches

• Have a hunter mindset, identifying opportunities by understanding client budgets, timing, and seasonal trends

• Aren’t afraid to dig deeper to uncover business potential and client needs

• Are highly organized and results-oriented

• Excel at analytical thinking and problem-solving

• Tackle challenges with a proactive and creative approach

• Adapt easily to changing priorities with strong attention to detail

• Thrive in fast-paced environments, working both independently and in teams

• Are flexible across multiple time zones

• Have experience in the hotel industry (a strong asset)

• Are proficient with CRM systems and sales tools

Bonus points if you:

• Have a bachelor’s degree in Business Administration, Marketing, or a related field

• Have an additional language can be an asset

• Have a strong interest in published media and the travel industry

Why us for your next career adventure?

PressReader offers a hybrid work environment to balance the flexibility of working from home and being together to collaborate, celebrate, and connect. This position is based in our Richmond, BC office and requires to be on-premises 2 days a week. When not in the office, employees have the opportunity to work remotely.

PressReader is committed to providing a fair compensation package which include a 100% employer-paid health, dental, and vision benefit plan; 15 paid vacation days to start; health and wellness days and bereavement days; reimbursements for professional training and membership in professional associations; fitness subsidy and more, along with a chance to be working with amazing people. The base salary for this role ranges from $50,000 to $60,000, with the potential for a bonus tied to Key Performance Indicators (KPIs).

We thank everyone who is interested in our role. Only qualified candidates legally eligible to work in Canada will be directly contacted for this position.  If you don’t see yourself fully reflected in every job requirement listed for this job, we still encourage you to apply. We are committed to creating a more equitable, inclusive and diverse company and we welcome applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, sexual identification, and life experiences. If you require accommodation in completing any pre-employment assessments or applications, interviewing, or otherwise participating in the recruitment process, please email [email protected].  

Finally, sometimes emergencies happen, and you may need to reschedule an interview. We understand. Please let us know without worrying about losing the opportunity or your credibility.  

To apply, please submit your resume, and a cover letter explaining why you are the right person for this role.

This is a great opportunity for the right candidate.