Account Manager

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

You will:

The Account Manager will help their clients grow and realize the Flexport value by deeply understanding the client’s supply chain and partnering to find solutions for their clients. Our clients depend on us to manage their experience with high degrees of professionalism and attention to detail. Here are some of the responsibilities for this role:

• Cultivate and grow relationships with key client executives and stakeholders that empower the client and deepen the relationship with Flexport.

• Meet regularly with clients to monitor the account health and find ways to improve on their current experience.

• Use your intensive knowledge of the client’s business to lead the preparation and presentation of onsite quarterly strategy reviews with minimal guidance.

• identify, develop, and close upsell, cross sell and renewal opportunities with existing clients.Drive product adoption with client stakeholders to ensure that clients realize the full value with Flexport.

• Lead and actively participate in client onboarding and creating standard operating procedures.Scope and guide the implementation stages and timelines for new opportunities and clients.

• Work globally with counterparts in Asia, North America and Latin America to ensure a consistent account management experience.

• Regularly review and document and refine the client’s success criteria.

You should have:

• 5+ years of experience in supply chain operations, sales/account management or a client-facing role.

• 2+ years of experience in logistics, freight forwarding, or supply chain.

• Client-centric: obsessed with client outcomes, doing what it takes to deliver the client’s expectations, understanding your client’s current and future business goals and challenges and translating those into relevant solutions and strategic account planning.

• Hands-on, process-oriented, structured thinking with strong problem-solving skills.

• Deeply curious: always working to understand the client’s needs and learn how Flexport can best meet them.

• Next-level attention to detail: enjoy combing through the metrics and details to identify opportunities to improve internally or better manage the client relationship.

• Strong business acumen.

• Proven track record of (cross) selling a product.

We kindly ask our candidates to apply with a CV in English!

What's in there for you:

• An opportunity to contribute to one of the fastest-growing companies, where you’ll have the chance to create a global impact while being a part of a thriving multinational environment

• Lunch food delivery 4 days a week incl. vegetarian options, a salad bar and special menu options, plus breakfast options, snacks, soft drinks and barista coffee.

• Health insurance: employee contribution part is covered by Flexport

• 25 paid vacation days

• Equity program: every team member becomes a shareholder, aligning our success with yours. As a private company in a multi-trillion dollar industry, you have a direct stake in our collective growth and success.

• Employee Assistance Program through Aetna Resources for Living: Flexport provides an employer-sponsored program at no cost to you and your household members

• Parental leave benefit: Flexport is here to support you and your families in one of the most important times in life – the birth of a child! Our parental leave program allows both mothers and partners to take time off from work for pregnancy, childbirth, and to bond with your new child.

• Monthly reimbursement of mobile phone expenses.

• Car allowance: Flexport offers its sales team a monthly car allowance, allowing you to rent or lease a vehicle for both personal and professional use. This approach provides you flexibility and personalization, letting you choose a car that suits your needs.

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Commitment to Equal Opportunity

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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