Account Manager (French Speaking)

Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) to make and receive payments in a convenient borderless manner.

The role

Flutterwave is looking for an Account Manager. This role will primarily be responsible for the management of the company’s customers by overseeing the portfolios of assigned customers and building long-term mutually beneficial relationships between the customers and the company.

What Your Day-to-Day Activities Will Be Like 

Serve as the lead point of contact for all customer account management matters

Build and maintain strong, long-lasting client relationships

Ensure customers’ needs and demands are well communicated

Ensure services are rendered and delivered in a timely fashion

Forecasts and tracks key accounts metrics

Manage projects within customer’s relationships, working to carry out customer goals while meeting company goals

Identify opportunities to grow business with existing customers

Develop clear and trackable accounts plan for assigned merchants

Monitor merchant fees and track margin to ensure profitability

Communicate in a timely and clear manner, the progress of monthly/quarterly initiatives to internal and external stakeholders

Prepare reports on account status

Ensure that customer complaints are investigated and promptly resolved across all channels

Act on behalf of; and perform any other duties that may be assigned by the Account Management Lead 

Ensure personal information of customers, employees, and other individuals the company conducts business with is processed and protected in line with applicable data privacy policies, privacy laws, and global best practices.

Required competency and skillset to be a waver

Bachelor’s degree or equivalent experience strongly preferred

4+ years of relevant work experience in customer service and customer experience

Knowledge and understanding of Flutterwave’s product and service offerings 

Proven expertise in fostering strong relationships with customers

Efficient multi-tasker and ability to work & deliver under pressure

Excellent client management, communication, negotiation and problem-solving skills

Experience creating and presenting reports to executive management

Proficiency in Microsoft Office Suite

Authorization to work in Nigeria without sponsorship

Professional fluency in french is required

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