Account Manager, Enterprise

About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

Attributes We Value

We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.

You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.

About the team

The Enterprise Business team at Airwallex is a high-performing and collaborative group of innovators, focused on transforming the way large global businesses operate. We're passionate about delivering cutting-edge payments and financial solutions that streamline operations and drive growth for our enterprise clients. As a team, we value strategic thinking, prioritising our customers, and a deep understanding of the unique challenges faced by multinational organizations.

What you'll do

We are hiring an Enterprise Account Manager to support our most strategic Korean enterprise clients across the full lifecycle – from late-stage pre‑sales through onboarding, governance, and long‑term account ownership. You will be the bridge between commercial execution and operational excellence, partnering closely with the Enterprise AE to increase close rates, ensure every deal is operationally sound, and drive long‑term retention and growth.

This role is based full‑time in our Seoul, Korea Gangnam office.

Responsibilities:

• Partner with AEs to close deals faster and cleaner

• Act as the operational and delivery partner for Enterprise AEs in active deal cycles

• Join late stage calls to validate requirements clarify workflows and de risk deliverability

• Shape the close plan with the AE including milestones owners dependencies and client commitments

• Pre sales support and closing readiness

• Partner with Enterprise AEs on active opportunities to increase close rate and reduce cycle time

• Support discovery requirement validation and stakeholder alignment in late stage cycles

• Drive follow ups with the client and internal teams to keep momentum and remove blockers

• 0 to 12 months post onboarding co ownership with AE

• Establish a structured operating cadence with the AE including regular health checks and performance reviews

• Monitor onboarding progress stability and early production performance and surface risks early

• Own day to day escalations and transaction level problem solving when needed ensuring clear owners timelines and client updates

• 12+ Months (Full Account Ownership)

• Become the primary owner for assigned enterprise accounts after month 12

• Run the ongoing governance model including stakeholder mapping QBR cadence escalation management and renewal planning

• Maintain operational excellence on billing reporting performance and issue management

• What Success Looks Like

• Enterprise deals move faster and close cleaner with fewer post signature surprises

• Smooth onboarding ramp with proactive risk management and minimal escalations

• Strong account health signals by month 12 and a seamless transition to full ownership

• High customer satisfaction with clear communication reliable operations and predictable outcomes

Who you are

We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory.

Minimum qualifications:

• 5+ years in enterprise account management customer operations implementation or pre sales support within fintech payments PSP acquirer or SaaS

• Demonstrated experience supporting late stage deal cycles including internal alignment and client follow ups

• Strong operational rigor comfortable with structured health checks reporting validation and issue triage

• Excellent stakeholder management across Sales Product Engineering Support Ops Risk Compliance and Finance

• Clear client communication skills including executive ready updates and incident summaries

• Fluent Korean and business level English

Applicant Safety Policy: Fraud and Third-Party Recruiters

To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.