Account Manager

Caseware is one of Canada's original Fintech companies, having led the global audit and accounting software industry for over 30 years, with more than 500,000 users across 130 countries and available in 16 different languages. While you might not have heard of us (yet) over 36,000 accounting and audit professionals list Caseware as a skill on their LinkedIn profiles!

Job Title: Sales Representative / Account Manager

Location: Denmark

Reporting to: Sales Manager

Overview:

Our company seeks an experienced Sales Representative / Account Manager with a proven track record of selling SaaS solutions to professional customers. The ideal candidate will develop and execute sales strategies for new and existing customers, handle customer relations, and provide sales reports. The successful candidate will be expected to understand the accounting industry deeply and possess excellent customer relationship management skills.

Responsibilities:

Sales and customer strategy
Sales to new and existing customers
Handling customer relations (accounts)
Sales reporting

Key Tasks:

Prepare a “yearly wheel” for sales and customer contact.
Develop and execute sales strategies for new and existing customers.
Do sales meetings and product presentations.
Building and maintaining the sales pipeline.
Identify new sales opportunities and convert them into successful sales.
Prepare offers and contracts.
Establish and maintain relationships with key decision-makers and influencers.
Planning and implementation of sales promotion.
Attend relevant industry events and conferences to increase brand awareness and network with potential customers.
Stay up to date with industry trends and product knowledge.
Provide regular sales reports and forecasts to the Sales Manager.
Work closely with the Sales Manager to ensure that sales targets are achieved.
Ongoing dialogue with customer service and product development about customers' reactions to products and services.

Success criteria:

Dialogue and contact with xx percent of the existing customers.
Annual increase in ARR of minimum xx%.
Customer Churn Rate less than xx%.
Net ARR Retention xx%.
ARR is xx% of revenue.
Average turnover per customer (ARPA) DKK xx.

Professional Qualifications:

Bachelor's degree in business, marketing, or a related field.
Ability and desire to get to know the accounting profession and understand clients’ needs. Preferably relevant experience from the accounting industry or Fintech, but not required.
Can demonstrate a structured approach to new markets and customers and devise new business models.
Has at least 4-5 years of experience and success in selling SaaS solutions to professional customers.
Experience with CRM and marketing tools such as HubSpot and Salesforce.
Proven track record of achieving sales targets and driving revenue growth.
The corporate language is English.

Personal Qualifications:

Curious and listening and good at understanding customers' needs.
Good at communicating precisely and professionally.
Good at building and maintaining strong customer relationships.
Thinks in terms of growth and value creation.
Good at having many balls in the air and executing.
Can familiarize himself with complex problems and translate them into solutions.
Analytical and thinks strategically.
Ability to work independently and as part of a team.

Internal working relationships:

Sales manager
Sales support
Product Manager, Product Development
Customer Service Manager, Customer Service
Marketing (external)

What's in it for you:

▪️Innovation is at our core. We work with cutting-edge technology in accounting and financial reporting, constantly pushing the boundaries to create impactful software solutions.
▪️We are committed to a collaborative culture, where your ideas are valued, and knowledge sharing is encouraged within a supportive, inclusive team.
▪️Work-life balance is important to us. We offer flexible work options, remote opportunities, and generous time-off policies to ensure a healthy work-life balance.
▪️We offer competitive compensation, including a competitive salary and comprehensive benefits such as health insurance and retirement plans.
▪️We are driven by impactful work. Your contributions directly affect how our clients manage financial processes and drive their success.
▪️Recognition and rewards matter to us. We celebrate hard work through recognition programs, performance bonuses, and opportunities for career growth.
▪️We embrace global opportunities. Work on international projects and collaborate with a diverse, global team.

About Caseware:
Caseware's cutting-edge software products are meticulously designed for accounting firms, corporations, and governments. Our teams are continually collaborating, innovating, and building upon our existing suite of products. With a customer-focused mindset, we are building technology that is shaping what the future of audits, financial reporting, and financial data analytics will look like.

With a recent strategic investment from Hg Capital in 2020, Caseware is now in its next major growth phase as we double down on the people and products that have made Caseware so successful to date.

One of Caseware's core values is Many Voices, One Team and with that in mind, we're dedicated to building teams as diverse as our customers in an equitable and inclusive way. We welcome and encourage candidates of all backgrounds to apply. Should you require accommodations or have any questions at any point during the application or interview process, please e-mail our People Operations team at [email protected].

Background Check:
Any candidates successful in obtaining an offer for a position will need to successfully complete a background check through Certn.co which typically includes an Identity Verification and Criminal Record Check. Executives and Senior Managers will undergo a Soft Credit Check as well. Candidates residing in the Netherlands and Germany are excluded from undergoing background checks via Certn.co

Security and Fraud:
Caseware takes the security of candidates seriously. All legitimate communication from us will come from email addresses ending in @caseware.com and our open positions are always listed on reputable job boards and on our website https://jobs.lever.co/caseware. We will NEVER ask for payment or financial information from you. If you receive an unsolicited job offer, proceed with extreme caution.