Account Manager

Confidential

Copenhagen, Capital permanent

Posted: March 9, 2026

Job Description

We are looking for a Account Manager with strong project management and organizational skills, capable of bringing order and structure to a fast-growing, dynamic environment. You’ll play a key role in stabilizing and improving how we manage customer lifecycles — coordinating processes, defining standards, and ensuring consistent execution across teams. Rather than inheriting a ready system, you’ll help build one: designing efficient workflows, driving accountability, and turning a complex customer landscape into a predictable, scalable operation.

What You’ll Do

Client Portfolio & Relationship Management

Own a diverse portfolio including Business Plan, Cookie Banner Plan, and Municipality clients

Serve as the primary contact for your clients from onboarding through renewal, ensuring clarity, accountability, and responsiveness

Leverage your international experience and cross-cultural communication skills to engage clients across geographies

Monitor process compliance, ensuring consistency across customer groups and teams.

Customer Success Operations

Collaborate with the Head of Customer Success to drive automation, scale processes, and transition customers toward card-payment billing

Use your experience to guide clients through onboarding, adoption milestones, and platform optimization

Identify usage patterns, adoption gaps, and renewal risks; proactively engage to minimize churn and maximise value

Growth & Value Creation

Uncover opportunities for upsell, expanded usage, or migration to higher tiers

Share client feedback and insights with Product, Sales, and Finance teams to refine segment strategies and product roadmap

Use your analytical mindset to report on portfolio health, client satisfaction (CSAT/NPS), and operational KPIs

What We Expect

You have 3–5 years of experience in project coordination, operations, or customer success.

Demonstrated success in managing end-to-end client lifecycle from onboarding to renewal

You have excellent English communication skills and can work confidently with international stakeholders.

You’re detail-oriented, organized, and skilled at turning unclear goals into clear action plans.

You’re comfortable with tools like CRM, project management software

Ability to work independently, take ownership of client outcomes and collaborate across teams

Why Join Us

Join a SaaS company with global reach, where your role directly influences client success and company growth

Be part of a transition-focused team, bringing scalable, automated customer success models to life

Work with international clientele and colleagues, leveraging your cross-cultural skills and experience

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