Account Manager/ Client Success Manager - Digital Marketing Agency

Client Success Manager, Performance Marketing

MVR Digital | Remote (Colorado residents only)
About MVR Digital

You'll own client relationships from strategy to execution for 4-6 major accounts. This means leading weekly performance calls, developing media strategies, analyzing cross-channel data, and making recommendations that directly impact seven-figure marketing budgets.This role sits between strategy and execution. You'll develop the plans, analyze the results, coordinate the team, and own the client relationship. You need to think like a strategist, communicate like a consultant, and execute like an operator. Our clients are sophisticated. They'll ask why CPAs spiked, whether attribution data is reliable, and how to think about channel allocation. You need answers grounded in analysis, not talking points that sound good.

What You'll Do

Develop cross-channel strategies across Meta, Google, TikTok, CTV, and email that connect to business goals

Make budget allocation recommendations based on attribution analysis and conversion data

Identify when performance issues signal real problems versus normal variance

Proactively flag when your own work isn't meeting standards and bring solutions to fix it

Challenge client assumptions when data points to better approaches

Client Leadership

Run weekly calls with founders, CMOs, and marketing directors who expect strategic partnership

Translate messy attribution data into clear business insights clients can act on

Navigate difficult conversations about underperformance, budget reallocation, or flawed test setups

Reframe problems when the initial framing won't actually answer the question

Build trust through consistent strategic value, not just smooth relationship management

Performance Analysis

Monitor cross-channel performance and spot optimization opportunities before they become emergencies

Understand how attribution windows, conversion lag, platform reporting differences, and data delays affect what you're seeing

Calibrate technical depth based on what clients need to make decisions (not what sounds impressive)

Connect marketing performance to business outcomes (revenue, CAC payback, LTV)

Be honest about data limitations and confidence levels instead of overselling marginal results

Cross-Functional Coordination

Work with media buyers to implement strategy and optimization recommendations

Partner with creative team on testing roadmaps and asset development

Manage project timelines across creative production, web development, and campaign launches

Align agency operations to client business direction (if they're moving toward experimentation, we move with them)

Keep multiple priorities moving without things falling through the cracks

You own outcomes, not just tasks. When something isn't working, you don't wait to be asked. You spot it, flag it, and bring solutions. You care more about getting it right than looking right. When you make a recommendation, you've thought through why it matters to their business, not just what the platform data says.

You reframe problems, not just solve them. You ask questions that reveal what clients actually need versus what they think they need. You're comfortable saying "we're measuring the wrong thing for this question" or "this test setup won't actually tell us what we want to know." You make clients smarter about marketing, not just dependent on your execution.

You're honest about what you know and don't know. You read data critically. You flag when confidence intervals are too wide to make decisions. You say "I need to dig into this" instead of guessing. You update your thinking when evidence changes. You don't bullshit your way through analysis.

You communicate to reduce confusion, not to impress. You write emails that are clear and efficient. You present analysis without overexplaining or underselling. You know what deserves meeting time versus async follow-up. You're direct but not blunt.

You figure things out without hand-holding. You manage ambiguity well. Clients change their minds, data is messy, tests don't always work as planned. You follow through on commitments without reminders. You build processes when they don't exist. You take initiative when situations are unclear.

You have the technical foundation. 4+ years in performance marketing or agency client management. You understand Meta Ads, Google Ads (Search, Shopping, Performance Max, Display), and multi-channel attribution deeply enough to spot when something's off. You know how attribution windows work, why conversion lag matters, and how to read platform data critically. Agency experience strongly preferred.

What You Need

4+ years managing performance marketing campaigns or client accounts with strategic responsibility

Deep platform knowledge: Meta Ads, Google Ads, cross-channel attribution, conversion tracking

Experience analyzing data across attribution tools, building performance narratives, and making allocation recommendations

Comfortable with spreadsheets for analysis and creating dashboards that surface what matters

Experience with accounts spending $100K+ monthly (or equivalent complexity in budget management)

Agency background strongly preferred (coordination across teams, managing multiple clients, operating with autonomy)

If coming from in-house: you need to have worked directly with external partners or exec-level stakeholders in strategic capacity

Proven ability to navigate difficult conversations and maintain trust when delivering hard truths

Comfortable in remote, async environments with distributed teams

First 60 days: You're running client calls independently with solid analysis and actionable recommendations. Clients trust your judgment and your team can rely on you to follow through.

Six months: You're spotting growth opportunities clients didn't see, managing complex projects without dropping balls, and teaching clients how to think about their marketing differently.

One year: You're contributing to how the agency operates, mentoring newer team members, and your clients renew because of the specific strategic value you provide.

Compensation & Benefits

Base Salary: $70,000-$85,000 (based on experience)

Performance Bonuses: Up to 11% of base salary quarterly, tied to client outcomes and strategic ownership

Health & dental coverage (W2 employment)

Wellhub gym & wellness membership

Professional development support

Fully remote

Location Requirement: This role is fully remote but requires Colorado residency for W2 employment and benefits eligibility.

Why This Role Is Different

Most account management roles are coordination work with a strategic title. This role actually gives you strategic ownership. You'll work with clients who ask hard questions and expect thoughtful answers grounded in analysis, not platitudes.

You'll be challenged to think critically, defend your recommendations with data, and own outcomes when things don't work. You'll also have the autonomy to solve problems without layers of approval or internal politics.

We're building an agency where senior people do meaningful work without performative nonsense. If that's what you're looking for, this might be a good fit.