Account Manager / Client Success Associate

Grvt

Hong Kong, Hong Kong Remote permanent

Posted: March 11, 2026

Job Description

Key Responsibilities

Client Onboarding & Success

• Serve as a key point of contact for partners, traders, and institutional clients using GRVT.

• Guide new clients through onboarding, product setup, and activation.

• Ensure clients successfully integrate and use GRVT products and services.

Account Management

• Maintain strong relationships with existing clients and partners.

• Monitor account activity and proactively identify opportunities to improve engagement.

• Support clients with operational questions, platform usage, and product updates.

Business Development Support

• Work closely with the BD team to support partnership execution and follow-ups.

• Assist with onboarding new partners such as market makers, trading firms, or ecosystem collaborators.

• Track partner performance and ensure successful collaboration outcomes.

Client Insights & Feedback

• Collect client feedback and share insights with product, operations, and growth teams.

• Help identify feature requests or improvement areas based on user experience.

• Act as the internal voice of the client.

Operational Coordination

• Coordinate across internal teams (product, operations, compliance) to resolve client issues efficiently.

• Maintain CRM records, partnership documentation, and engagement metrics.

Requirements

• 2–5 years of experience in account management, client success, partnerships, or business operations

• Experience in crypto, fintech, trading platforms, or Web3 ecosystems is strongly preferred

• Strong communication and relationship-building skills

• Ability to manage multiple partners and projects simultaneously

• Highly organized and detail-oriented

• Comfortable working in a fast-moving startup environment

Nice to Have

• Experience working with trading platforms, exchanges, or market makers

• Familiarity with DeFi, derivatives trading, or crypto markets

• Experience working with institutional clients or ecosystem partners

• Multilingual abilities (depending on market focus)

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