Account Manager

About us

At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe.

The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

Win as One. Delight Customers. Deliver Great Outcomes.

About the team

Join our truly dynamic environment where you're challenged every day, fostering growth and adaptability. Experience a strong team environment where victories and occasional setbacks are shared, promoting camaraderie and resilience. Engage in an honest, transparent culture that cultivates high performance and mutual trust. Pursue challenging yet achievable targets, offering the opportunity to earn bonuses monthly. Be a part of a business driving transformation in the ecommerce fulfillment market, contributing to meaningful change. Benefit from real-time training, coaching, and mentoring provided by experienced leaders and supportive colleagues, empowering continuous learning and development.

About the role

You will engage with new users of ShipStation, understanding their business and their objectives and managing the on-boarding, success and satisfaction of our clients that rely on ShipStation to power their core business processes. Our New Business Account Managers are the client's first point of contact during their trial period and are responsible for the successful training, on-boarding and adoption of our new users in the ShipStation community, driving best practices, product adoption and revenue for ShipStation.You will also be responsible for managing the sales process from proposal all the way through to onboarding.

You will be hungry to develop your sales skills and technical understanding of how delivery processes work. We want you to communicate regularly and proactively with internal stakeholders and provide constructive and actionable feedback for the benefit of our users. If you are passionate about delighting, acquiring and retaining customers and want to be part of a rapidly expanding SaaS company that is loved by its customers, we’d love to talk to you!

What will you be doing?

• Selling ShipStation to the UK ecommerce market

• Managing a pipeline of inbound sales leads

• Growing ShipStation’s client base in the UK through our partner relationships

• Product demonstrations

• Advocating internally for product improvements

What are we looking for?

• 2+ years experience in a client-facing sales role

• A coachable mentality that is always striving to improve

• Proactive, well-organised, and strong attention to detail

• Entrepreneurial spirit and excited about being in an agile environment

• Strong written and verbal communication skills in English

• Proficient at managing frustration and staying composed in uncomfortable, challenging situations

• Desire to sell to and help customers on the phone

• Embraces change and feedback on a regular basis

• Basic understanding of e-commerce, shipping, and/or B2B SaaS products

• University degree or equivalent work experience

What will make you stand out?

Experience in selling SaaS solutions

What do we offer?

• 💸 Clear and transparent compensation plan. The salary range goes up to 37K€ total compensation (25.000 base + 12.000€ variable OTE). We will discuss the indicated range with you in the first recruiting call to ensure that we are on the same page.

• 💰 Flexible salary benefitsSave on personal income tax with Cobee for expenses like transport, restaurants, and kindergarten.

• 🩺 Private health insuranceFree for all employees via Cigna, plus we cover 50% for your family members.

• 🌅 Generous time offEnjoy 26 days of holiday per year (23 base days + your 🎂 birthday off, Christmas Eve, and New Year’s Eve).

• 💻 Your gear, your choiceWhether you prefer Mac or Windows, or need an extra screen, we’ll make sure you’re set up for success from day one.

• 🗓️ Annual Salary ReviewWe’re committed to recognizing your professional growth. Every year, we review salaries to reflect your individual development, achievements, and impact on our business success.

• 📙 Grow your skillsWe offer up to €800/year in training (certifications, conferences, workshops) to boost your growth—both technical and personal.

• 📺 Learning resourcesAccess internal and external training, including platforms like LinkedIn Learning, completely free.

• 🧘‍♂️ Holistic wellness programIncludes access to Wellhub, Curalinc (psychological support), Rocketlawyer (legal advice), and regular health webinars & challenges.

• 😊 Volunteer dayTake one day off a year to volunteer and give back. Bonus points for sharing pics on Slack!

• 👩‍⚕️ Free therapy vouchersBecause your mental health matters.

• 🏐 Health & wellness supportGet up to €55/month to cover your gym or fitness classes (yoga, boxing, pilates, etc.).

• 🗺️ Weekly language classesImprove or learn a new language (English, Spanish, French, Italian, or German) in small groups with expert instructors—on us!

• 🏥 Time for healthGet 8 hours per year for personal medical appointments and 10 hours per year to support your family’s medical needs.

• ⚖️ Work-life balanceWe’re flexible and people-first. We know life happens, and we aim to make work work for you.

• 💜 Inclusive, upbeat cultureNo suits here—just a welcoming, casual, and respectful space where diversity is celebrated, and you can be your full self.

• 🌍 A global, multicultural teamWe’re made up of 20+ nationalities, speaking 10+ languages. All communication is in English, so everyone’s included.

• 📦 Packlink Pro discountEnjoy 99% off your personal shipments using our platform.

• 🔗 Referral bonusesKnow someone amazing? Earn €1K–€3K when you refer candidates we hire—depending on the role.

• 🏢 Central Madrid officeWhen you want a change of scenery, drop by our office in the heart of Madrid—free snacks and drinks included!

• 🏟️ Team eventsWe work hard and play hard with regular team-building activities and meetups.