Account Manager

At Coface we make trade happen everyday 

Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.

With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.

Joining Coface means being part of a close-knit international organization, where your ideas matter.  We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.

Shape the future of trade with us. Join our Happeners!

MISSION :

• To develop, drive and execute strong business relationships with existing and new accounts as to maximise the achievement of company goals and renewal targets  
• Nurture and deepen broker and client relationships with the objective of increasing client stickiness/retention and maximizing long term revenue.

MAIN RESPONSIBILITIES:

• Serve customers by providing product and service information and resolving product and service problems as indicated by clients or partners;
• Prepare account plans for strategic accounts clearly outlining plans to meet short, medium & long term revenue objectives
• Provide monthly forecast for the portfolio split by accounts
• Engage with key client stakeholders to increase Coface solution usage and to upsell new Coface solutions
• Monitor the portfolio proactively, highlight any anomalies and prepare recovery plans to get usage/revenue back on track
• Identify new use cases/departments to expand the Coface solutions for clients
• Track and see to closure any customer queries including complaints by providing the best solution to solve the problem, following up to ensure resolution
• Track and manage SLAs as per contract to ensure they are within the agreed limits
• Deliver to clients and partners final Contracts, Endorsements, and invoices and handle any questions related to these documents
• Be responsible for negotiations with clients on renewal of contracts and pricing
• Responsible for derogation request if required on products, contracts and pricing
• Conduct 6 monthly reviews with the client and client’s stakeholder, to clearly demonstrate Coface’s industry thought leadership and how Coface BI is an effective solution.
• Accuracy in forecasting of sales and revenue targets.
• Ensure client NPS scores meet or exceed global benchmarks

• Degree or diploma in a relevant discipline – Business, Economics, Finance is desirable
• 3-5 years of professional experience in account management.

• Opportunities to learn:  Opportunity to acquire knowledge in the field of business information services, trade credit insurance and finance
• Hybrid working model: Flexible workplace with possibility for hybrid work
• Career opportunities: Opportunity to build your career (both locally and internationally) in a large global company, one of the world leaders in its field
• Engaging: high performance work culture in an inclusive workplace
• Exciting Employee Benefits: Includes Health Care