Account Management Intern - 3 months Contract

Overview

We are seeking a highly detail-oriented and diligent Account Management Intern to join our Operations team. This unique internship focuses entirely on the critical process of Know Your Customer (KYC) documentation validation. The successful candidate will be the key link in upgrading customer accounts to Tier 3 status by meticulously reviewing and confirming the authenticity and completeness of all required documentation. This role is perfect for someone looking to build a career in compliance, risk management, or account operations within the financial technology or banking sector.

Key Responsibilities

The primary and sole responsibility of this role is the validation of customer KYC documentation for Tier 3 account upgrades:

Document Review & Verification: Systematically review submitted customer documentation (e.g., government-issued IDs, proof of address, utility bills, business registration documents) against internal policy requirements for Tier 3 accounts.

Authenticity Checks: Scrutinize documents for signs of fraud, tampering, or inconsistency. Utilize internal verification tools and databases to confirm the validity of information provided.

Data Entry and Accuracy: Ensure all validated customer data is accurately and promptly recorded in the customer relationship management (CRM) and core banking systems.

Discrepancy Resolution: Identify and log any missing, incomplete, or non-compliant documentation. Proactively communicate with the Account Management or Support teams to request necessary corrections or additional information from the customer.

Account Status Management: Initiate the account upgrade process for customers whose documentation meets all Tier 3 compliance standards and clearly flag accounts that require further action.

Skills:

Exceptional attention to detail is non-negotiable for this role.

Strong analytical and critical thinking skills, with the ability to spot inconsistencies and potential red flags.

High level of proficiency with computer systems and data entry

Excellent written and verbal communication skills

Ability to work independently, manage a high volume of tasks, and prioritize effectively in a fast-paced environment.

A strong sense of integrity and a commitment to handling sensitive and confidential customer information with discretion.

Duration and Compensation

Duration: 3 month - renewable contract

Working Hours: 8am - 5pm

Compensation: As advised by HR

Requirements:
• NYSC Completed

• Excellent problem-solving skills and attention to detail.

• Ability to thrive in a fast-paced, dynamic environment.

• Excellent verbal and written communication skills

Benefits:
Why join Kuda?

At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:

• Growth

• Paid annual leave

• Life Assurance

• Career Development

• Birthday off work

• L&D training

• Hybrid work model

Kuda are proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Kuda is considered based on merit, qualifications, competence and talent.

We don’t regard colour, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know.