Account Management Coordinator

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

 

• To provide administrative assistance to Account Management Department which includes but not limited to:

a. Assist Department Manager & team members for presentation set up including preparing presentation material,  data, statistics.

b. Preparing quotation in a way necessary to conform to the standard practices and   assist in RFQ.

c. Assist the team members in different kinds of filing.

• To assist Department Manager & team members as the ‘Backup’ in handling simple customer inquiries, simple bidding requests, and co-ordinate with the Customer Service teams & Operations teams from different products to resolve simple problems.

• To prepare cargo tracking report for designated accounts when required, checking shipment status for reporting using ETMS, CFIT, E.XPO, etc.; assist in updating, creating DLSOP for designated account.

• To assist Department Manager & team members in consolidating, reviewing, and generating weekly, monthly, and quarterly reports for designed account for various purposes.

• To assist Department Manager & team members in performing customer service reviews, customer satisfaction surveys, and making analysis for the designated accounts.

• To assist Department Manager & team members in handling some of the offshore shipments, coordinate with different branch offices to perform and meet the Corporate Account different requirements.

• To assist in providing and updating product information, market information, and competitors’ information.

• To take up additional assignments as required to meet with the Company needs.

 

 

• Bachelor Degree or above in Business Administration or related fields. 
• Minimum 3 years’ experience preferably in
• freight forwarding industry. 
• Fluent in written and spoken English. 
• Excellent communication and interpersonal skills, very customer minded and detail oriented.
• General PC knowledge dealing with e-mail and Windows applications

 

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Leave
• Group Medical, Life & Accident Insurance
• Employee Stock Purchase Plan 
• Training and Personnel Development Program