Account Growth Specialist

• Own and accelerate the growth of a high impact merchant portfolio, driving adoption of Zip products and unlocking new commercial opportunities across NSW and ACT

• Proven field sales or account management experience within consumer brands, financial services or technology, with strong commercial acumen and data driven decision making

• Field based role across NSW and ACT with regular in store engagement. A valid driver’s licence and access to a reliable vehicle is required, along with flexibility to support occasional after hours or weekend training

Write your story with a career at Zip

Join Zip’s Commercial team, focused on building meaningful partnerships with our merchant network and ensuring millions of customers have seamless, affordable ways to pay. We work closely with retailers to drive growth, deliver value and create standout customer experiences at the point of sale.

As an Account Growth Specialist, you will take ownership of the growth and performance of a portfolio of merchants across Sydney. You will partner closely with store teams and senior retail leaders to increase adoption of Zip products, strengthen engagement and position Zip as a trusted, long term growth partner. This is a hands on, relationship driven role where your commercial mindset and energy in the field will directly impact sales performance and customer outcomes.

What you’ll own

• Driving adoption and performance uplift across your merchant portfolio, identifying opportunities to increase sales, conversion and product utilisation

• Building strong relationships with Store Managers, retail teams and State or Regional Managers to embed Zip into daily sales conversations

• Delivering engaging training sessions to retail staff, ensuring they are confident, compliant and equipped to offer Zip solutions to customers

• Analysing store performance data and insights to recommend practical strategies that optimise growth and customer experience

• Maintaining accurate and up to date records in Salesforce, ensuring visibility of performance, activity and opportunities

• Collaborating with Account Managers, Sales Operations, Marketing and Product teams to support cross functional initiatives and continuous improvement

• Representing Zip in market as a professional and credible brand ambassador, strengthening our reputation as a leading and affordable way to pay

What you’ll bring to the team

• Zipsters work on a broad range of initiatives, and our skills and experiences all look a little different. What really matters to us is that you’re a great fit with our four Values, and have a desire to learn and grow.

• So whether you meet some or all of the desirable attributes below, we’d still love to hear from you:

• 2 or more years experience in field sales or account management within consumer brands, financial services or technology

• Strong communication and relationship building skills, with the ability to influence stakeholders at store and regional level

• Commercial acumen and the ability to interpret performance data and translate insights into actionable growth strategies

• Confidence delivering training and engaging retail teams in person

• Highly organised with strong planning and time management skills, able to manage a dynamic portfolio

• A willingness to learn, adapt and build capability in portfolio growth and merchant engagement

• Degree in Marketing, Business or a related field is preferred

• A mindset that embraces AI and new tools to adapt, learn and grow.

• An aptitude for identifying and managing risks. Whether you are a People Manager or an Individual Contributor, we are all leaders at Zip, therefore effective risk management is important to how we run our business and part of all our roles.

• Our values in your DNA. Customer First, Own It, Stronger Together and Change the Game.

What you’ll get in return

As we write this next exciting chapter in our story, we will continue to move at pace and embrace change. For you, this might mean opportunities to learn new skills with hands on experience, broader responsibilities, or the buzz of seeing your work impact customers faster.

Zip is a place where you’ll get out exactly what you put in. When you join the team, we'll do our best to make sure you can be yourself and surround yourself with smart, friendly colleagues and leaders who have your back, so that you can make the big things happen.

Zipsters tell us these are just some of the best things about working here. You’ll also receive:

25 days paid leave annually, including birthday leave and quarterly wellbeing days

16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers

Family support policies including miscarriage bereavement leave and domestic violence leave

Mental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our Wellbeing platform Sonder, discounted private health insurance, and great rates on fitness sessions through ClassPass

2 days paid volunteering leave, 2 days study leave and 2 days religious or cultural leave per year

Fee free Zip products, and discounts with Zip merchant partners

Team social events, epic offices, free breakfast daily, and weekly free lunches in Sydney

Access the Flare Benefits Hub and Novated Leasing with savings on groceries, fuel, tech, fashion, dining and more, plus exclusive health perks and wellbeing guidance

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know if there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited is a digital financial services company, offering innovative, people centred products.

Operating in two core markets, Australia and New Zealand and the US, Zip offers access to point of sale credit and digital payment services, connecting millions of customers with its global network of thousands of merchants.

We’re proud to be a values led business and our values Customer First, Own It, Stronger Together and Change the Game guide us in everything we do