Account Executive, Startups/ SMB, Grower, New Zealand

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

In this role, you’ll join the New Zealand team. We focus on expanding Stripe’s business in New Zealand. We serve Kiwi companies and aim to help them grow their businesses with Stripe ultimately driving local economic growth.

What you’ll do

As an Account Executive focused on the Startup/SMB segment, you'll play a crucial role in expanding and deepening relationships with existing Stripe users in New Zealand. Your primary focus will be on nurturing current customer relationships, driving product adoption, and increasing Stripe's footprint within your accounts to maximize customer success and revenue growth.

Responsibilities

• Own contract renewals and lead commercial negotiations to increase and retain existing customer revenue and Stripe market share in New Zealand

• Develop and implement account strategies for driving product adoption, cross-selling, upselling, and client retention at scale among existing Stripe customers

• Build deep relationships with key stakeholders in your portfolio of accounts to become their trusted advisor for payments and financial infrastructure

• Solve complex client needs and work across product, sales, risk, and operations teams to improve our product offerings and customer experience

• Conduct regular business reviews with clients to ensure they're getting maximum value from Stripe and identify growth opportunities

• Analyze account performance data to identify expansion opportunities and risk areas requiring attention

• Make every Stripe user happy with every interaction, regardless of account size

• Identify and understand users' evolving pain points to propose additional Stripe solutions

• Ensure internal teams are set up for users' success by coordinating with other Stripe teams

• Create and document repeatable growth processes that can scale across the New Zealand market

• Gather and share market insights and customer feedback to help inform our APAC product roadmap

Who you are

You are an adept relationship builder and account manager, capable of engaging in business-level and technical conversations at multiple levels of the organization, including CTO, COO, and CFO. You have experience managing and growing customer relationships with startups or small/medium businesses.

You deeply understand the customer journey post-sale and can develop trust-based relationships that lead to expanded product usage and increased revenue. You excel at understanding complex client environments and crafting custom solutions that address their unique needs. You're experienced in structuring renewal negotiations and expansion deals that deliver mutual value.

As a member of the New Zealand team, you'll focus on maximizing the value we deliver to existing customers while increasing their lifetime value to Stripe. You'll develop scalable account management strategies and repeatable processes that enable us to grow our presence within the businesses that already trust Stripe.

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 3+ years in a client facing sales role, preferably at a technology company, with a track record of top performance

• Ability to understand the Stripe API and build great relationships with highly technical customers

• Ability to drive and close upsell opportunities for additional Stripe products in long-term, consultative engagements

• Strong analytical and quantitative capabilities including comfort with basic financial modeling

• Superior verbal and written communication skills

• Ability to operate in a highly ambiguous and fast-paced environment

• Strong interest in technology

While the role operates at a national level, the successful candidate it is required to be based in Auckland to ensure alignment with the wider team.