Account Director

We're Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. Join us and be part of this journey towards greater opportunities and brighter futures.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

What you will do in this role

As Account Director, you will assume full strategic and operational ownership of some of our client relationships within the retail sector. You will be responsible for ensuring the delivery of exceptional value and outcomes through a combination of high-performing teams, advanced technology, and tailored consulting solutions. Additionally, you will drive the commercial growth of these relationships, across multiple service lines and identifying new opportunities for innovation and partnership.

PLEASE NOTE: This is a high-level individual contributor role. This position has no direct reports.

Responsibilities:

Serve as a strategic partner to clients in the retail sector, building trusted relationships at senior executive levels.

Take full commercial accountability for assigned accounts, with responsibility for driving revenue growth, profitability, and long-term account development.

Leverage deep industry experience to understand client challenges and pressures, providing tailored, high-impact solutions that address their specific needs.

Collaborate cross-functionally with internal teams to deliver the optimal combination of operational excellence, digital innovation, and strategic thinking.

Act as a thought leader and strategic challenger, contributing fresh, forward-thinking perspectives to support clients in their transformation journeys.

CONCENTRIX SALES COMPETENCIES:

PIPELINE MANAGEMENT & NEGOTIATION SKILLS

effectively addresses the white spaces to build a sustainable pipeline and effectively manages it on all the stages of the sales process
demonstrates a consultative selling approach to uncover Client’s challenges and propose solutions
negotiates a contract using a win-win approach
proposes game-changing commercial innovations to drive the deal forward

COMMERCIAL FINANCE & ANALYTICAL ACUMEN

able to analyze the financial drivers for the Client and optimizes revenue and margin (price negotiation, contractual clauses, etc)
understands the financial model behind a solution and its implications for both Client and CNX

LEADERSHIP & COLLABORATION

can lead a multi-functional team to build the best possible solution
collaborates efficiently in a highly international and diverse environment internally and externally and builds meaningful connections

SECTOR & INDUSTRY EXPERTISE

efficiently accumulates and develops sector knowledge
knowledge on the industry trends and ability to see the ‘next big thing’

TECHNOLOGICAL ACUMEN & DIGITAL LITERACY

knowledge of the recent technologies and ability to implement them for the Client needs
knowledge of the competitors’ and partners’ technology offers
ability to present Technology driven proposal to the Client

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

Proven Industry Experience: You have held senior leadership roles and bring firsthand knowledge of the sector's inner workings.

Operational Scale and Complexity: You have successfully led large teams and managed complex, high-impact programs within fast-paced, real-world settings.

Partnership Expertise: With experience on both the client and provider side, you understand how to build and sustain effective commercial partnerships—particularly within outcome-based contract models.

Consultative Sales Acumen: You are skilled in identifying client needs and delivering multi-service, value-driven solutions through a consultative, problem-solving approach.

Transformation Mindset: You are comfortable leading change and navigating digital transformation, with fluency in emerging technologies including AI and automation, Salesforce, AWS, CCaaS platforms, and more.

Entrepreneurial Drive: You are a self-starter—curious, commercially astute, and unafraid to challenge conventional thinking. You combine strategic insight with a pragmatic, delivery-focused mindset.

What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.

Shape transformation across the retail sector, working with global clients

Influence strategic direction, drive delivery excellence, and lead innovation initiatives—all within a role that offers genuine autonomy and impact

Competitive salary plus bonus linked to performance

Enjoy flexible, remote working built on trust and accountability, with opportunities for international travel as part of a global client portfolio

Be part of a high-growth, forward-thinking team where your industry expertise is truly valued

Power the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.