Account Director

Merge Storytelling and Technology

We bring together the minds and passions of creative pioneers, tech innovators, and data explorers to help ambitious clients solve business challenges and rise to the top. MERGE has enduring client partnerships with American Express, T-Mobile, Subway, Kate Spade NY, Coach, The North Face, Meta, Adobe, BlueCross BlueShield, Abbott, Astellas, Supernus, CSL, GE Healthcare, Broward Health, Indiana University Health, and Morgan Stanley. With offices in Atlanta, Boston, Chicago, Denver, Kansas City, Montreal, New York City and Los Angeles. MERGE uses a talent-to-task process that enables clients to think higher and feel deeper about their customers.

Promote Health, Wellness & Happiness

We are committed to promoting health, wellness and happiness in the world by partnering with purpose-driven clients in purpose-driven industries in healthcare, life science, and consumer products. Our deep vertical expertise and category insights stem from decade-long partnerships with our top clients.

Emerge to the Top of Your Career

At MERGE, we strive to create a superior work experience where talented and ambitious people grow. An experience that encourages people to think higher and feel deeper. An experience where people engage their minds and hearts to do the best work of their careers.

As our Account Director, you will…

Oversee an enterprise account within our Lifestyle division. You’ll act as a senior solutions-oriented leader and key point of contact that thrives on developing lasting relationships between the client and agency teams. Utilizing industry knowledge and experience, you will lead and collaborate with key leaders across agency services to deliver integrated technical solutions. . This position involves consistent client contact and a high level of performance in a fast-paced environment.

Be Accountable and Responsible

• Regular assimilation of business, customer, and marketplace insights into the development of strategies and marketing programs

• Efficiently and effectively balance the dual expectations of the agency and our clients

• Maintain consistent and regular communication with client teams to share progress, , and deliverables to ensure we are on strategy, on time, and on budget

• Guide clients by educating them with strategy, ideas, trends, and thought leadership

• Create and build relationships with clients to deliver on the overall needs of the client and agency

• Sign off on internal agency materials for reporting to the client

• Grow business by utilizing experience to identify additional business needs and implement solutions

• Leverage experience and capabilities to craft strategic creative solutions for both existing and new business clients

• Incorporate senior staff from other departments as project objectives or issues warrant

• Manage and grow a team as a mentor and trusted advisor to the account team

These are the qualifications we’re looking for

• 8-10 years of account management experience at an advertising agency or similar on integrated accounts

• Strong technical acumen, with experience on platforms (Adobe, Salesforce) and experience leading workflow management projects

• An interest in AI and staying on top of technological trends

• Retail brand and/or regulated industry experience a plus

• Superior professional communication and presentation skills and thrives in a fast-paced environment

• Ability to evaluate competitive communications across categories, consumers, services, cultural trends, etc.

• Willingness to roll up your sleeves to be a constant leader to a team in a highly collaborative environment and to develop and execute client service strategies

• Advanced account management skills, especially as it relates to expanding business within existing clients

• Commitment to the client, attention to detail, and strong problem-solving ability

• Bachelor’s degree or equivalent experience

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At MERGE, we’re committed to fostering an environment where our team members can thrive in both their careers and personal lives, ensuring they feel supported and empowered to succeed.

MERGE is proud to invest in benefits that include meaningful Medical, Dental, Vision, Life Insurance, 401K, Lifestyle Spending Account, Employer Paid Life & Disability Insurance, Flexible Time off & Holidays plus many other benefits and rewards.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

And here’s how we live our values at MERGE

• Ability. Mastering our craft

• Agility. Delivering with a growth mindset

• Humility. Collaborating for shared success

MERGE is proud to be an Equal Opportunity Employer

MERGE welcomes and celebrates diversity regardless of race, religion, color, national origin, gender, sexual orientation, veteran status or people with abilities. We believe that the more diverse we are, the more creative our work will be!