Account Director (Digital, Pharma Agency)

About Avalere Health

United by one profound purpose: to reach EVERY PATIENT POSSIBLE. At Avalere Health, we ensure every patient is identified, treated, supported, and cared for. Equally. Our Advisory, Medical, and Marketing teams come together – powerfully and intentionally – to forge unconventional connections, building a future where healthcare is not a barrier and no patient is left behind.

Achieving our mission starts with providing enriching, purpose-driven careers for our team that empower them to make a tangible impact on patient lives. We are committed to creating a culture where our employees are empowered to bring their whole selves to work and tap into the power of diverse backgrounds and skillsets to play a part in making a difference for every patient, everywhere.

Our flexible approach to working allows our global teams to decide where they want to work, whether in-office or at home based on team and client need. Major city hubs in London, Manchester, Washington, D.C., and New York, and smaller offices globally, serve as collaboration hubs allowing our teams to come together when it matters. Homeworkers are equally supported, with dedicated social opportunities and resources.

Our inclusive culture is at the heart of everything we do. We proudly support our employees in bringing their whole selves to work with our six Employee Network Groups – Diverse Ability, Family, Gender, LGBTQ+, Mental Health, and Race/Ethnicity. These groups provide opportunities to promote diversity, equity, and inclusion and to connect, learn, and socialise through regular meetings and programs of activity. We are an accredited Fertility Friendly employer with our Fertility Policy, enhanced parental leave, and culture of flexibility ensuring every employee feels supported across their family planning journey and can work in a way that suits their family’s needs.

We are deeply invested in supporting professional growth for our employees through day-to-day career experiences, access to thousands of on-demand training sessions, regular career conversations, and the opportunity for global, cross-capability career moves.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply and need adjustments made, you can let us know in your application.

As an Account Director, you'll be a self-sufficient, dynamic account partner for clients, providing regular strategic counsel to help pharmaceutical marketers navigate the rapidly changing healthcare landscape and drive brand growth. You will be required to establish and maintain senior client level contact, leading to positive and effective client/agency relationships.

What You'll Do:
• Relationship master, able to confidently build client relationships and provide best in class client service
• Demonstrate strong facilitation and meeting management skills, able to run client sessions without additional senior level account support
• Able to develop a deep understanding of the client's market, trends, influencers, competitors, key players, budget and performance metrics
• Offer proactive multichannel and digital marketing guidance, grounded in a deep understanding of brand strategic imperatives, clinical data, industry best practices and emerging trends
• Lead the agency team in developing multichannel marketing strategies and campaigns, including but not limited to the annual brand planning process, that drive engagement and growth for client’s brands
• Able to facilitate a client through new work scope definition and subsequently document the details in the Statement of Work in partnership with delivery team and subject matter experts
• Develop and maintain revenue projections, identifying growth opportunities on assigned businesses to create additional value for the client and agency
• Accountable for the financial health of their accounts, including oversight of revenue projections, project profit margins, and timely invoicing and payments
• Collaborate with cross-functional agency team members by providing objective direction and feedback that inspires innovative, creative ideas and tactics that have measurable impact
• A natural problem solver, identifies and diffuse conflict situations, establishing consensus to drive the team toward solutions
• Effectively manages the dynamics of working with client’s agency, vendor and media channel partners to the benefit of the brand

About You:
• 10+ years of agency account management experience, with at least 5 years of pharmaceutical advertising experience
• BA/BS degree required
• Must possess a deep and thorough understanding of the pharma/healthcare advertising industry, including new product launches
• DAOR experience strongly preferred
• Experience leading digital marketing initiatives
• Strong digital omni-channel background
• Demonstrated effectiveness in managing multiple clients across an organization and agency partners
• Marketing acumen and demonstrated experience in leading an integrated agency team in brand planning, budget development, execution and measurement
• Demonstrated success at developing valued relationships with senior-level clients, and building relationships across all client levels
• Demonstrated success as strategic partner to clients
• Demonstrated presentation, verbal, written and communication skills
• Must demonstrate hands-on proficiency in developing and delivering presentations in PowerPoint

What we can offer

You will receive a 401K plan with an employer match contribution up to 4% (immediately vested), as well as life insurance, disability coverage, and medical, dental, and vision plans for peace of mind. Enjoy flexible working arrangements, including hybrid and remote work, along with the option to work from anywhere across the globe two weeks each year. We provide 20 vacation days plus one personal well-being day, recognise 9 public holidays, along with gifted end-of-year holidays and an early Summer Friday finish in June, July, and August.

Access free counselling through our employee assistance program and personalized health support. Our enhanced maternity, paternity, family leave, and fertility policies provide support across every stage of your family-planning journey. You can also benefit from continuous opportunities to professionally develop with on-demand training, support, and global mobility opportunities across the business.

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