Account Delivery Lead

We are seeking a Senior Account Delivery Lead to help scale and deepen our client relationships as we grow. This role plays a critical bridge between our Sales & Delivery teams, ensuring that we executive project work with exceptional client experience, strong communication and ongoing opportunity development. The Account Delivery Lead will work closely with our CEO & VP of Sales, and our CTO & Project Delivery Teams to scope work, guide delivery advocate for our clients, manage executive stakeholder relationships, and identify opportunity to expand our impact. This role is ideal for someone who combines strong client leadership, professional services experience, emotional intelligence, andcommercial awareness in the data and analytics space.

Clients see Data Elephant as a trusted strategic partner, not just a project delivery vendor. This role will ensure that engagements run smoothly with clear communication and strong client satisfaction, delivery teams are supported in managing scope and stakeholder expectations, opportunities for follow-on work are identified and developed naturally, and that Data Elephant continues to grow through trusted relationships and exceptional delivery.

Client Leadership

Serve as the primary account delivery lead during delivery, ensuring strong communication, alignment on expectations, and overall client satisfaction

Act as the voice of the client internally, helping delivery teams understand priorities, risks, and opportunities

Build trusted relationships with Director, VP, and C-level stakeholders

Engagement Leadership

Partner with the CEO and VP of Sales during scoping and solution development for new engagements

Help translate client needs into clear scopes, statements of work, and delivery plans

Provide oversight and governance of active engagements to ensure projects are delivered successfully

Help delivery teams navigate scope, priorities, and stakeholder communication

Opportunity Development

Identify opportunities to expand Data Elephant’s impact within existing clients

Work with sales leadership to shape follow-on engagements and new initiatives

Help ensure engagements lead to long-term partnerships and repeat work

Delivery Enablement

Partner with delivery leads and project managers to ensure engagements run smoothly

Provide guidance on stakeholder management, scope management, and executive communication

Help delivery teams manage complex client dynamics or escalation scenarios

Consulting Excellence

Maintain awareness of modern data platform, analytics, and AI best practices across cloud ecosystems (AWS, Azure, Databricks, etc.)

Help clients align data and AI initiatives to business outcomes and strategic priorities

Contribute to the maturation of Data Elephant’s consulting approach and client engagement model

REQUIRED EXPERIENCE

10+ years of experience in consulting, client delivery, or account leadership

Experience managing client relationships within technology, data, analytics, or cloud consulting environments

Strong executive communication and stakeholder management skills

Demonstrated ability to bridge business, delivery teams, and client leadership

Experience helping scope, structure, or expand consulting engagements

Excellent emotional intelligence, conflict management, and problem-solving skills

Comfortable operating in a fast-growing consulting environment

Experience with data platforms, analytics, AI, or cloud ecosystems is required

Be part of Canada’s leading boutique consulting firm focused on data strategy, governance, and modern data platforms. Work on challenging, high-impact projects with mid-sized and enterprise clients across industries, and collaborate with a senior, high-performing team that values speed, pragmatism, and client success.

Please note we are only accepting candidates based in Canada at this time. While we are a remote-first organization, some of our client engagements require onsite work. Preference for location is Calgary, Alberta.