Account Coordinator - Producer Recycling - Remote Canada

OVERVIEW 

Reporting to the Team Lead, Producer Relations, non-top accounts, the Coordinator, Producer Relations is responsible for administration of producer contracts, and administration of free riders. The role supports producer relations specialist in recruitment of producers and focuses on supporting onboarding activities in various jurisdictions.

Professional skills and experience with outbound sales and strong administration skills are required for success in this role. 

This is a salary paid position, and requires residency in Canada. 

RESPONSIBILITIES 

Identify and prioritize viable leads for recruitment via a Customer Relationship Management software. 

Administer and track contracts, contract updates, leads via Contract Management Lifecycle software. 

Leading on distributing quotes, providing response to onboarding inquires, supporting account specialist in their engagement with producers during cross-prospecting. 

Supporting Key Account and Account Specialist with administration of producer contracts, preparing onboarding packages, preparing emails to execute new contracts. 

Support onboarding webinars and becoming an SME, the account specialist can rely on to support their engagement with producers. 

Recruit prospective producers to join Circular Materials PRO and support recruitment for EPR programs supported by Circular Materials using well developed techniques meeting annual KPIs 

Answer in-bound queries related to membership, obligation, regulation via team chat/email. 

Effectively communicate regulatory requirements, rules, policies, explain contractual requirement such as paper and packaging reporting and payments that fund EPR programs.  

Meet, key performance indicators, goals.  

Provide onboarding support to new producers around reporting scope and materials 

Review initial invoices to ensure producers have been onboarded correctly.  

If required, assist Customer Relations team during reporting periods with tasks such as portal guidance, general inquiries or at times report validation of prospected stewards. 

Responsible for liaising with multiple stakeholders both internal and external to Circular Materials. 

Internal Relationships 

Reports to the Team Lead, Producer Relations, works closely with Customer Relations Director to prioritize work activities. 

Liaison with compliance department members as requested by manager to support in corrective measures. 

Liaise with Communications and Finance Departments as needed.

External Relationships 

Producers and/or prospective producers/customers under various Canadian legislation.  

Ministries of Environment/Government Authorities from time to time.

Consultants. 

Other duties as assigned to support producers of Circular Materials. 

QUALIFICATIONS 

Education 

Post Secondary education in Business Administration or Sales Management, or

An equivalent combination of training and relevant work experience are required. 

Experience  

3+ years of customer service experience including account management is required. 

2+ years of progressive business development and outbound sales experience is required. 

2+ years experience working with a Customer Relationship Management (CRM) model/SAP. 

2+ years experience using Excel with advanced functionality.   

Knowledge of how to use research software to identify leads.

Experience with administrating contracts is an asset. 

Familiarity with extended producer responsibility and circular economy is an asset. 

Knowledge/Competencies/Skills 

Preference will be given to candidates with a strong understanding of artificial intelligence (AI) concepts and the ability to communicate and apply AI technologies effectively within a business context.

Bilingualism is an asset for this role (professional level French and English).

Proven sales and business development capability. 

Strong research capability and ability to be self-motivated and able to work independently when required. 

Superior attention to detail. 

Strong desire to develop and maintain positive client relationships. 

Ability to problem-solve and successfully resolve conflicts. 

Strong oral and written communication skills with clients and colleagues. Good listening skills.  

Flexible, adapting to new and changing tasks and can multi-task in a fast paced and changing work environment.  

Demonstrated commitment to teamwork with a positive can-do attitude. 

WORKING CONDITIONS 

All CM employees work 40 hours per week, remotely from a home office environment.  

PAY TRANSPARENCY 

Expected Compensation: 

An annualized salary in the range of $50,000 to $60,000.

The wage range listed complies with the Ontario Employment Standards Act and reflects a potential earnings range for this role.  The actual wage offered will be determined within the range, and will depend on factors, such as the candidate’s unique qualifications, relevant experience, work location and expected contributions.   

Job Vacancy Reason 

This is a replacement position.

Artificial Intelligence 

AI is not used during our hiring processes.  

Applicant and Interviewee Communication 

We thank all applicants for their interest. However, only those under consideration will be contacted. 

Applicants who have been interviewed will be informed whether a hiring decision has been made within 45 days of their final interview. 

Record Retention  

Job posting records and associated application forms will be retained for at least three years.  

ABOUT CIRCULAR MATERIALS

Circular Materials is a national not-for-profit producer responsibility organization (PRO) that supports producers in meeting their extended producer responsibility (EPR) obligations across Canada. Created by producers for producers, Circular Materials develops, implements, and supports effective and efficient recycling programs to advance innovation, deliver improved environmental outcomes and drive value across the recycling supply chain. Our full-service offerings include collection, management, promotion and education, and reporting.  

Together, we are advancing the circular economy where materials are collected, recycled, and can be returned to producers for use as recycled content in new products and packaging. As we develop enhanced recycling systems across Canada, we work to ensure more materials are looped into the circular economy, benefiting both people and the environment.  

Learn more at circularmaterials.ca.  

Circular Materials is an equal opportunity employer, seeking team members with a diversity of thought, skills, experiences, culture, and ethnicity to help us achieve our purpose of accelerating a circular economy for people and the planet. As a national organization operating across Canada, our goal is to build a workforce that reflects the diversity of the many provinces and territories where we do business.  

Our inclusive hiring practices aim to foster a culture where all employees feel a strong sense of belonging. We are proud of our recent diversity survey results which showed that:  

51% of Circular Materials employees identify as women. 

53% of Circular Materials employees identify as visible minorities. 

97% of employees believe Circular Materials fosters a strong sense of belonging for employees of all backgrounds.  

95% of employees recommend Circular Materials as an inclusive workplace.   

We welcome applications from candidates of all backgrounds, including women, Indigenous Peoples (First Nations, Inuit, and Métis), persons with disabilities, racialized individuals, and members of the 2SLGBTQIA+ community.  As part of our commitment to reconciliation, Circular Materials is working to advance Indigenous representation and partnerships within our organization and across our programs.  We acknowledge that Circular Materials operates on the traditional territories of diverse Indigenous Nations, and we recognize the importance of respecting Indigenous rights, governance, and contributions in the workplace and beyond. 

Circular Materials supports reasonable requests for accommodation in accordance with all applicable provincial accessibility standards. Requests for accommodation will be provided by Circular Materials through the recruitment and/or assessment processes, upon contacting [email protected]. This email is only used for accommodation requests.