Account Associate - Remote

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful—whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe.

Who We Are

At Playlist, we don’t just drive sales — we shape possibilities. Our Revenue team empowers fitness, wellness, and lifestyle brands to grow smarter and faster, connecting them with the full potential of our Mindbody and ClassPass platforms. We’re strategic partners, creative problem-solvers, and passionate champions for our customers' success.

The Role You'll Play

• This person will work with our ClassPass Product- Being the trusted face of ClassPass, building strong relationships with fitness and wellness partners across diverse regions.

• Confidently communicate the value of our tools, products, and platform, helping partners maximize their business potential.

• Navigate technical questions and troubleshoot issues with clarity, ensuring partners feel heard, supported, and empowered.

• Advocate for partners internally by highlighting feature requests, flagging bugs, and championing improvements that drive better experiences.

• Become an expert in our offerings and systems to provide thoughtful, policy-aligned solutions.

• Flex your negotiation skills to drive product adoption, support custom agreements, and retain valued partnerships.

• Deliver exceptional service by managing a high volume of partner communications with speed and precision.

• Support cross-functional teams as needed to deliver seamless experiences across the partner journey.

Experience You Bring

• Skilled communicator who connects effortlessly across a range of audiences and situations.

• Emerging strategic thinker who aligns daily actions with team and business-wide goals.

• Strong relationship builder with a passion for supporting small business owners and entrepreneurs.

• Confident negotiator who can advocate for mutual success and long-term collaboration.

• Detail-driven organizer who manages multiple priorities while consistently meeting deadlines.

• Tech-comfortable and quick to learn new systems and tools to solve partner needs.

• A commitment to excellence in service delivery, with a proactive mindset for improving processes.

• 1+ year of experience in client services, account management, or a related field — or equivalent real-world experience.

• Exceptional English fluency (verbal and written communication skills are required).

Have we piqued your curiosity?

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

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