Accommodation Supervisor

Job Title:                     Accommodation Supervisor

Reports to:                  Accommodation Manager/Manager on Duty

At the Riverside Park Hotel, we know that unforgettable stays are created by the people behind the scenes. From perfectly prepared rooms to thoughtful finishing touches, it’s the care, pride, and teamwork of our accommodation team that truly sets us apart.

We’re looking for an
Accommodation Supervisor who brings warmth, organisation, and positive energy to everything they do someone who leads by example on the floor, supports their colleagues day to day, and helps create an environment where both guests and the team feel genuinely looked after. This is a hands-on role where your presence makes a real difference, and your contribution is seen, felt, and valued.

As Accommodation Supervisor, you’ll work closely with the Accommodation Manager and wider hotel team to maintain high standards, support daily operations, and ensure guest expectations are met  and exceeded. You’ll be a visible point of leadership within the department, motivating the team, championing quality, and ensuring our values are reflected in every room, every interaction, every day.

Key Responsibilities:

Supervising the day-to-day presentation of guest bedrooms, public areas, and corridors to ensure consistently high standards

Leading by example on the floor, supporting the team with guidance, encouragement, and practical help

Creating a positive, respectful, and inclusive working atmosphere where everyone feels supported and valued

Responding to guest requests and feedback promptly, with care, empathy, and attention to detail

Checking rooms regularly, including VIP arrivals, to ensure standards and Riverside finishing touches are met

Supporting the implementation and adherence to accommodation SOPs to ensure consistency across the department

Assisting with the induction and on-the-job training of new team members

Monitoring linen, amenities, and cleaning supplies and reporting shortages or issues to management

Supporting deep-clean schedules and daily task allocation to maintain standards

Ensuring team members meet grooming, uniform, and name badge standards

Promoting and maintaining high standards of hygiene, cleanliness, and organisation throughout work areas

Supporting compliance with all health & safety regulations and hotel policies

Managing lost property in a careful, organised, and professional manner

Communicating effectively with Reception and other departments to support smooth guest journeys

Assisting with daily planning and prioritisation of tasks within the accommodation team

Supporting team morale through positive communication and recognition of good work

Maintaining orderly and clean linen rooms, storage areas, and staff changing facilities

Reporting accidents, incidents, or hazards promptly and ensuring follow-up action is taken

Attending required health & safety training and supporting team compliance

Working a flexible rota including weekends and public holidays

Embracing teamwork, flexibility, and a hands-on “pitch-in” attitude across the department

What Matters to Us

Care
You treat guests and colleagues with kindness and understanding. You notice the small things, listen carefully, and act with genuine empathy to help people feel comfortable and valued.

Always Getting Better
You’re curious and proactive, always looking for smarter ways of working and small improvements that make a big impact on standards and guest satisfaction.

Energy & Drive
You bring positivity, resilience, and professionalism to each shift. You manage busy days calmly and motivate your team through your attitude and approach.

Doing the Right Thing
You act with honesty and integrity, take ownership when challenges arise, and support your team by leading fairly and responsibly.