Accommodation Leasing Manager - 009 - CDU4

Qiddiya Investment Company (QIC) is developing one of the region’s most extensive and diverse asset portfolios, spanning residential communities, hospitality, retail, entertainment, sports, education, healthcare, and staff accommodation. Within this ecosystem, the Staff Accommodation portfolio plays a critical role in supporting Qiddiya’s workforce and includes integrated residential, retail, leisure, and F&B facilities. As the portfolio is expected to expand to approximately 13,000 residential units by 2030, a disciplined leasing and occupancy function is essential to ensure a strong resident experience, stable revenue performance, and efficient utilization of the asset base.

The Accommodation Leasing Manager (Staff Accommodation) is responsible for end-to-end leasing performance across the Staff Accommodation portfolio, spanning leasing readiness, demand planning, contracting, and post‑leasing asset optimization. The role acts as the client-side owner for leasing governance and occupancy performance, ensuring that units are marketed/allocated effectively, contracts are compliant, and residents are supported through a consistent, service-led leasing journey.

With a strong focus on occupancy, revenue, retention, and utilisation, the role continuously monitors demand and vacancy, develops pricing and allocation recommendations (where applicable), and drives upselling and value‑added services (e.g., room upgrades, parking, F&B/retail packages, housekeeping/laundry add‑ons) in coordination with operating partners. The Accommodation Leasing Manager provides structured reporting on leasing pipeline, occupancy, arrears/collections status (where in scope), and unit status readiness, and leads corrective actions to protect revenue and resident satisfaction.

Working closely with HR and occupying entities, Property/Asset Management, the FM operator, and specialist service providers, the role ensures leasing policies and processes are standardised, unit readiness is aligned to move-in plans, and post‑leasing controls (inspections, handback, deposits, damage recovery, and vacancy turnaround) are consistently executed. The role also supports portfolio planning through insights on demand trends, resident feedback, and operational constraints to enable scalable growth across future phases.

Key Responsibilities

1. Leasing Strategy, Readiness & Demand Planning

• Develop and maintain the Staff Accommodation leasing strategy and operating model, aligned with workforce plans, project phasing, and asset objectives.
• Leasing policies, SOPs, and governance (eligibility rules, allocation principles, approvals, and exceptions)
• Product mix definition (unit/room types), standards, inclusions, and any chargeable add‑ons
• Pricing / charge-back recommendations and leasing packages (where applicable), aligned with Finance and stakeholder requirements
• Leasing systems and reporting setup (availability, pipeline, unit status, renewals, and revenue/occupancy dashboards)

• Build and maintain demand forecasts and leasing plans by phase, property, and unit type; translate forecasts into move‑in schedules and unit readiness requirements.
• Partner with HR/occupying entities and internal stakeholders to confirm headcount plans, allocation priorities, and exception handling to support operational continuity.

2. Leasing Execution, Contracting & Move‑in Coordination

• Manage the leasing pipeline end-to-end (enquiries/requests, eligibility validation, allocation, reservation, contracting, and move‑in).
• Coordinate and oversee leasing closure and onboarding, including:
• Preparation and administration of lease / licence agreements and associated addenda (aligned with Legal-approved templates)
• Collection/confirmation of required documentation (IDs, approvals, employer letters), deposits/fees (where applicable), and resident handbook acknowledgement
• Move‑in scheduling, keys/access issuance, inventory checks, and condition reports in coordination with FM/operations

• Maintain complete and accurate leasing records and reporting packs, including:
• Lease register, resident profiles, and allocation approvals
• Unit readiness and condition reports (pre‑move‑in and move‑out) and inventory checklists
• Handover packs (keys/access logs, resident handbook, community rules, and service request channels)
• Compliance documentation and audit trail (exception approvals, data privacy, and relevant regulatory requirements)

3. Occupancy, Revenue & Portfolio Performance Management (Post‑Leasing)

• Own and report portfolio occupancy performance (physical and economic), leasing velocity, renewals, and churn by asset/cluster and unit type; develop corrective actions to achieve targets.
• Establish and run the leasing performance cadence, including:
• Daily/weekly occupancy, availability, and pipeline dashboards (move‑ins, move‑outs, renewals, and upcoming expiries)
• Monthly performance reviews with stakeholders (occupancy, revenue, resident issues affecting retention, and actions/owners)
• Vacancy and revenue forecasting, including scenario planning for ramp-up/ramp-down of workforce demand
• Upselling and optimisation initiatives (upgrades, add‑on services, packaging) to enhance resident value and improve yield

• Manage vacancy proactively by driving unit turnaround SLAs (inspection, maintenance, cleaning, and readiness sign‑off) and ensuring availability data is accurate in the leasing system.
• Coordinate with Finance on billing/charge-back, collections, and arrears reporting (where applicable), ensuring timely issue resolution and escalation for non‑payment or disputes.
• Drive retention by partnering with operations to address recurring resident pain points, manage renewal offers (where applicable), and execute structured resident communications for policy changes and service updates.

4. Renewals, Handbacks, Inspections & Vacancy Turnaround

• Manage renewals and lease expiries through forward planning, timely notifications, and coordination with occupying entities to confirm extensions, transfers, or exits.
• Lead the move‑out and handback process, including:
• Move‑out notices, scheduling, and resident communications
• Move‑out inspections, inventory reconciliation, and condition assessment against the move‑in report
• Deposit/damage assessment and recovery process (where applicable) in coordination with Finance and Legal

• Manage vacancy turnaround end-to-end, ensuring repairs, deep cleaning, pest control (if required), and re‑certification are completed within agreed SLAs to minimise lost days.
• Maintain strong controls to prevent unauthorised occupancy, manage room moves/transfers, and ensure accurate resident-to-unit mapping for safety, security, and reporting.

5. Resident Experience, Service Recovery & Leasing Support

• Ensure a consistent, resident-centric leasing journey by defining service standards, communications templates, and response expectations with the operator and service teams.
• Oversee resident issue escalation impacting leasing, occupancy, or retention, ensuring:
• Issues are logged, categorised, and routed to the correct owner (FM, security, housekeeping, F&B/retail, etc.)
• Service recovery actions are coordinated and tracked to closure within agreed timelines
• Recurring issues are analysed for root cause and addressed through operational improvements to protect satisfaction and renewals

• Support community management requirements by coordinating communications on house rules, conduct, safety, and operational updates; ensure resident acknowledgement where required.
• Provide leasing support to internal stakeholders (HR/occupying entities) by advising on unit options, move plans, and accommodation standards, ensuring transparent service levels and timelines.

6. Leasing Systems, Data Governance & Reporting

• Own the leasing data model and reporting approach, including:
• Single source of truth for availability, occupancy, resident/unit mapping, and pipeline stages
• Standard KPI definitions and dashboards (occupancy, vacancy loss days, leasing velocity, renewals, churn, upsell, and satisfaction proxies)
• Data quality controls (audit trails, exception logs, and reconciliation with HR/Finance records where applicable)
• Integration requirements between leasing systems and operations platforms (CAFM/CMMS) for unit status, work orders, and readiness sign‑offs

• Produce regular management reports and insights for leadership, supporting budget planning, demand forecasting, and continuous improvement initiatives.

7. Stakeholder Management, Operator Oversight & Compliance

• Act as the primary leasing point of contact for HR/occupying entities, aligning accommodation requirements, move schedules, and service levels.
• Partner with the FM/operator teams to ensure unit standards and readiness, resident onboarding, and vacancy turnaround SLAs are delivered consistently.
• Ensure leasing activities adhere to approved policies, contract templates, privacy requirements, and any applicable regulatory obligations; support audits and compliance checks.
• Coordinate with Legal, Finance, and Security on dispute management, exceptions, and incident-driven relocations, ensuring clear approvals and documentation.

8. KPIs, SLAs & Continuous Improvement

• Define, monitor, and report KPIs and SLAs for the leasing function and related operator services, including:
• Occupancy (physical/economic), vacancy loss days, and leasing velocity
• Renewals, churn, and move‑out processing cycle time
• Unit turnaround SLA compliance (inspection, maintenance, cleaning, and readiness sign‑off)

• Implement continuous improvement initiatives to simplify the leasing journey, strengthen controls, improve reporting accuracy, and enhance resident experience and revenue outcomes.
• Support periodic policy, pricing/package, and process reviews based on performance trends and stakeholder feedback.
• Maintain documented SOPs and train relevant stakeholders/