Accommodation Coordinator, ILSC & Greystone College Australia

Role:                Accommodation Coordinator, ILSC & Greystone College Australia

Start Date:    December 2025

Reports to:    National Accommodation Director

Location:       Sydney (Preferred)

Description: 

LSC & Greystone College Australia (Perth, Adelaide, Melbourne, Sydney and Brisbane) are amongst the largest and fastest growing language and vocational colleges in Australia. In addition to its academic offerings, the college also offers an accommodation placement service that matches students with Homestay families for the purpose of cultural exchange, as well as student residence options for more independent students. The Accommodation Coordinator plays a key role in providing transformative living experiences to students, and exceptional customer service to our agents and partners.

Job Duties: 

The duties of this position include, but are not limited to:

Accommodation Management

Under supervision of the National Accommodation Director, managing Homestay and

Student Residence requests and placements

Liaising and communicating with host families and ensuring successful placements

Facilitating accommodation extension requests from current students

Managing and dealing with accommodation questions, issues and complaints and

escalating to appropriate team members as needed

Managing underage student placements with special duty of care, and in accordance with ESOS Act regulations for underage student placements

Arranging airport pick-ups and drop-offs for students, including supporting weekend arrivals with the emergency phone

Dealing with requests for cancelations and calculating refunds, as per ILSC policies

Answering advisor, agent and registration questions about accommodation

Updating accommodation software with inquires, reservations, confirmed bookings,

changes to bookings and cancelations

Submitting weekly Homestay family payments to the finance team

Homestay Family Recruitment

Under supervision of the National Accommodation Director, recruiting new Homestay families by developing leads through social media campaigns, referral programs, and website inquiries

Conducting phone interviews with potential families to determine suitability for the program

Conducting home visits (physical and virtual) to confirm suitability of student placement

Ensuring family members are compliant with necessary police checks and working with children checks

Onboarding successful families into the system and facilitating contract signing and bank details communication to finance

Conducting annual compliance checks with families

Other

Actively upholding ILSC’s mission, vision, and core values

Attending general staff and team meetings and training sessions as assigned

Other duties as assigned

Essential Qualifications, Skills, and Attributes

Able to respond appropriately and promptly to a variety of enquiries from current and

prospective students, agents, and sales teams

Able to find information and work collaboratively with other departments

Able to be flexible

Able to negotiate and problem solve

Able to communicate effectively, both orally and in writing

Able to manage time and systems

Able to plan, organize, set priorities

Specialized Skills:

Effective and clear written and oral communication in English

Excellent working knowledge of computer systems and cloud-based software and CRMs

Experience working in hospitality and/or student accommodation or services is a plus

Proven skills in customer service

Education and Experience Required

Certificate and/or Diploma in hospitality, business administration, marketing, customer service and other relevant business fields is a plus

Minimum 2 to 5 years’ experience in customer service and/or hospitality is a plus

Other

Full-time work rights for Australia required

Valid Working With Children Check (WWCC) or readiness to apply for one

Contact Information

While we thank all applicants, only those who are shortlisted will be contacted.

About ELS, ILSC & Greystone College

A world leader in language education & vocational training, ILSC Education Group, which opened its first language school in Vancouver, Canada in 1991 and Greystone College in 2002, offers life-changing educational experiences in Canada, Australia, Ireland and India, some of the world’s most attractive and popular English-speaking work and study destinations. Since opening its first school in Vancouver, BC, Canada, ILSC has become a world leader in language and career training and has grown to include 10 incredible locations around the world, in Vancouver, Toronto and Montréal, Canada; New Delhi, India; and Brisbane, Sydney, Melbourne, Adelaide and Perth, Australia; and Dublin, Ireland; as well as two online language schools, ILSC HELLO and ILSC ALLO. In 2025, ILSC Education Group launched Greystone Institute, a new Higher Education provider in Brisbane.

In early 2022, ILSC Education Group joined forces with ELS Educational Services, bringing together over 100 years of combined experience delivering life-changing learning experiences to international students. Since 1961, when ELS Educational Services opened its first school in Washington DC, ELS has developed a global reputation for delivering top-quality English language programs. ELS now has the most extensive network of on-campus English language programs and University partners, across the USA. 

Our mission is to provide our global community with transformative learning, living and work experiences by offering the finest language, career and higher education programs.

Our Core Values

PASSION: To enrich & transform people’s lives

INNOVATION: To evolve through creativity & diversity.

RESPECT: To treat everyone with compassion & dignity.

COLLABORATION: To build community & achieve more together.

INTEGRITY: To act responsibly & ethically in everything we do.

ELS, ILSC and Greystone College are committed to providing a barrier-free environment and are proud to be Equal Employment Opportunity employers.

If you need assistance or an accommodation due to a disability, you may contact HR at [email protected].