Accommodation Assistant Manager

Job Title:                 Accommodation Assistant Manager

Department:          Accommodation
Reports to:             Accommodation Manager

Job Purpose

The Accommodation Assistant Manager supports the Accommodation Manager in the effective leadership and management of the accommodation department and wider hotel operations. The role ensures consistently high standards of cleanliness, presentation, guest service, operational efficiency, compliance, and continuous improvement, while playing a key role in leadership, recruitment, systems, maintenance coordination, departmental development, and communication, in full compliance with Irish employment and health & safety legislation.

Key Responsibilities

Operational Management

Support the daily organisation and management of the accommodation department

Assist with planning and allocation of room assignments and daily task sheets

Ensure guest bedrooms and public areas consistently meet 4-star hotel standards

Conduct regular room inspections and quality checks

Manage room priorities in line with arrivals, departures, VIPs, and operational needs

Lead by example on the floor when required

Ensure all areas of the department are functioning effectively and efficiently

Team Leadership, Recruitment & Training

Support recruitment activities, including interviewing and onboarding of new staff

Assist with induction and ongoing training programmes

Support supervisors in managing daily staff performance

Provide coaching, guidance, and support to team members

Ensure any required training is completed in a timely manner

Monitor training compliance and identify training needs

Departmental Leadership & Communication

Conduct regular meetings with supervisors and Senior Accommodation Assistants

Hold regular coordination meetings with the Maintenance team

Communicate departmental goals, standards, and updates to the team

Act as a key communication link between Accommodation, Front Office, Maintenance, and other departments

Actively promote clear, consistent, and proactive communication within the team

Systems, Technology & Digital Competence

Ensure full compliance with and strong understanding of departmental systems and applications, including BambooHR, Alkimii, and ReviewPro

Support accurate scheduling, timekeeping, and staff management through systems

Ensure correct use of systems by the team and provide guidance when required

Demonstrate strong computer and email communication skills

Actively share important information digitally and ensure messages are understood

Guest Feedback & Continuous Improvement

Regularly review guest feedback and scores on ReviewPro and other guest feedback platforms

Share guest feedback trends and key comments with the team

Use guest feedback to drive improvements in standards, training, and processes

Recognise and share positive guest feedback to motivate and engage the team

Maintenance Coordination & Proactive Maintenance

Organise and coordinate maintenance rotas, tasks, and priorities

Ensure maintenance issues are logged, tracked, and followed up in a timely manner

Proactively identify maintenance needs to prevent issues and support asset care

Promote a proactive maintenance culture across the department

Supplier, Stock & Ordering

Liaise with suppliers regarding products, pricing, and service levels

Place and manage orders for cleaning supplies, linen, and departmental equipment

Monitor stock levels and ensure effective stock control

Identify cost-saving opportunities while maintaining quality standards

Budget & Cost Control

Support preparation and management of departmental budgets

Monitor departmental spend and assist with cost control measures

Support forecasting and tracking of departmental expenses

Ensure effective use of resources to meet financial targets

Health, Safety & Compliance

Ensure compliance with the Safety, Health and Welfare at Work Act and all relevant health & safety legislation

Promote safe working practices, hygiene standards, and COSHH compliance

Carry out fire walks of the building as required

Support and participate in health & safety audits and inspections

Act as Duty Manager when required, including covering Duty Manager shifts

Ensure fire safety, emergency procedures, and evacuation protocols are followed

Quality Audits, Inspections & Events

Organise and manage the annual cleanliness inspection

Prepare the department for internal and external audits and inspections

Attend and represent the department at relevant internal and external events

Organise and participate in Accommodation Olympics and other accommodation-related initiatives

Support and coordinate additional accommodation-related events and projects

Policies, SOPs & Risk Management

Review, update, and maintain departmental SOPs

Create new SOPs where required to support operational needs

Review, update, and create risk assessments as required

Ensure policies and procedures are communicated and followed by the team

Employment Law, WRC & Legal Compliance

Support compliance with Workplace Relations Commission (WRC) requirements and Irish employment legislation

Ensure working time, breaks, rostering, and record-keeping comply with the Organisation of Working Time Act

Support fair, consistent, and compliant people management practices

Assist with documentation and processes required for audits, inspections, or WRC-related matters

Ensure confidentiality and data protection (GDPR) standards are followed

Recognition, Engagement & Performance Culture

Issue recognition coins or similar incentives to teams for performance and standards

Nominate employees for Employee of the Month for Accommodation and Maintenance

Promote a culture of recognition, accountability, and high performance

Organise departmental staff events and team-building activities

Guest Service

Support handling and resolution of guest queries and complaints related to accommodation

Ensure a high level of guest satisfaction and service recovery

Maintain a strong guest-focused approach at all times

Cross-Departmental Support

Assist other departments when operationally required

Support overall hotel operations to ensure smooth service delivery

Experience & Skills Required

Previous experience in hotel accommodation/housekeeping, ideally in a supervisory or management role

Experience in a 4-star hotel or similar standard environment preferred

Strong leadership, organisational, and communication skills

Experience in recruitment, training, and team development

Strong understanding of hotel systems (e.g. BambooHR, Alkimii, ReviewPro or similar)

Strong computer literacy and professional email communication skills

Ability to manage multiple priorities, rotas, projects, and initiatives

Proactive, solution-focused approach to maintenance and operational improvement

Experience with supplier liaison, ordering, and stock management

Experience supporting budgets and cost control

Strong understanding of SOPs, risk assessments, and compliance

Good knowledge of Irish employment law and health & safety requirements

Personal Attributes

Highly organised and detail-oriented

Proactive, self-motivated, and improvement-driven

Professional, confident, and approachable

Strong role model and leader

Committed to maintaining high standards, compliance, and continuous improvement