Academic Support Specialist

Founded by the Sisters of Charity of New York, the University of Mount Saint Vincent is an academically excellent, authentically inclusive, Catholic and ecumenical liberal arts university. The University combines a strong core curriculum with a full array of majors in the liberal arts and, within the tradition of liberal education, selected professional fields of study.

At Mount Saint Vincent, a student’s education extends beyond knowledge, skills, and preparation for work. We seek the development of the whole person. In the spirit of Vincent de Paul and Elizabeth Ann Seton, we foster an understanding of our common humanity, a commitment to human dignity, and a full appreciation of our obligations to each other.

Job Description:

Reporting to the leadership of the UMSV Center for Specialized Academic Support Services, the Academic Support Specialist plays a key role within the Academic Affairs team, supporting undergraduate, accelerated, and graduate students through comprehensive academic assistance and inclusive learning initiatives. This position connects and coordinates services to ensure students have access to tutoring, academic coaching, and accommodations that foster equitable learning opportunities. The specialist collaborates with faculty, staff, and campus partners to create a supportive, accessible academic environment that empowers all students to succeed.

Responsibilities:

• Oversee daily operations of tutoring programs, including scheduling, staffing, and training
• Recruit, supervise, and mentor peer and professional tutors
• Develop and deliver tutor training on effective and inclusive learning strategies
• Monitor tutoring usage and outcomes through data and feedback
• Coordinate academic accommodations and assistive technology in compliance with ADA and institutional policies
• Review disability documentation and determine appropriate accommodations with students and faculty
• Collaborate with faculty, student services, and Housing & Residence Life to ensure equitable access and support
• Provide outreach, workshops, and consultations on accessibility and inclusive teaching practices
• Maintain confidential records and ensure compliance with institutional and legal standards
• Promote tutoring and accessibility services through campus engagement and events
• Evaluate program effectiveness and recommend improvements
• Represent the department at university events, including Open House, Accepted Students Day, Commencement, and Orientation
• Proctor exams and perform additional duties as assigned

Requirements:
• Bachelors required; Master’s degree in education, higher education administration, counseling, or related field preferred
• Minimum of 5 years’ experience in higher education, preferably in academic support services
• Proven experience in program management, budget oversight, and compliance reporting
• Strong organizational and record-keeping skills
• Proficient in Microsoft Office applications

Benefits:
The annual salary for this role is $64,350

• PTO and Sick days
• Medical, dental, vision insurance
• Flexible Spending Account (FSA)
• Enhanced Short Term Disability Insurance
• 100% employer sponsored Long Term Disability
• Voluntary Life Insurance
• Commuter Benefits
• Participation in a 403(b) Retirement Plan
• Employee Assistance Program